Many sellers will encounter the problem of their accounts being blocked. In fact, this is a common problem. The important thing is how to get back the Amazon seller’s account after it is blocked?
The main reasons for Amazon accounts being blocked are unsatisfactory account performance, delayed delivery, bad reviews, fraud; insufficient qualifications, infringement of sales products, no sales authority, unauthorized sales; the system detects that the seller has brushed orders, product violations, etc. Generally speaking, due to the above reasons, it is blocked, and there are also cases where the sales authority is suspended at the beginning of the account application. Generally speaking, there is no big problem, which can be solved by waiting for approval and supplementing materials. In the email of Amazon’s freeze, it will only mention that your product has been removed from the shelves and the sales funds have been frozen. Once the account is frozen, you need to understand how to get it back.
1. Amazon gives customers 17 days to appeal. Amazon only provides the asin code of the product complained by the buyer, without providing specific information. Sellers need to check the asin code, sales history, customer feedback, etc. to find out the reason for the frozen account.
2. After checking obvious elements such as orders, feedback, and notifications, check other possible indicators such as product reviews, return status, supplier background, product quality, inspection process, etc.
3. When writing a POA, write an outline and list all the important contents. Once you know the problem, you should make it clear to Amazon that you understand the reason for freezing your account. If you want to unfreeze your account, you should provide a feasible plan to ensure that you do not repeat the same mistakes and provide corrective and preventive measures for each problem.
4. Improve the problem as soon as possible. For example, from a small perspective, we can upgrade the inventory management system; from a large perspective, we can replace express companies and suppliers.
5. Make an appeal to show Amazon that you know the exact reason why the account was frozen, admit that it violated the policy, and provide an action plan to convince Amazon that it will not violate the policy again.
6. Wait for Amazon’s review. This may take a few weeks, during which time you can communicate with customers, monitor various performance indicators, and put the action plan into practice so as not to be caught off guard when the results come out.