When selling on Amazon, you may face account deactivation. If you find that your account has been deactivated, don’t panic. Follow the steps below to learn how to appeal an Amazon payment account deactivation.
If you receive a notification that your account has been deactivated when you log in to the seller channel, you may need to check the performance notification to understand the reason. Please follow the steps below to view the reason for your account deactivation:
Click “View Performance Notification”.
Please read each performance notification in the list carefully.
Amazon may require sellers to provide additional supporting materials to prove the authenticity of the information provided during registration. These notifications usually come from seller-performance@amazon.com, but they may vary from site to site. For example, notifications for the Japanese site may be sent from alliance@amazon.co.jp. Please be sure to strictly follow the requirements listed in the performance notification and prepare the corresponding materials.
Before making an appeal, some preparation is necessary. Here is what sellers need to prepare:
Prepare the bills required for the appeal, as follows:
The documents must be authentic and unaltered.
Issue Date: Provide a utility bill dated within the last 90 days.
Bill Type: Amazon only accepts bills for piped or natural gas, electricity, water, or internet services.
Bill Header and Address: The bill must show the seller’s full name and current business or residential address. For corporate sellers, the bill must show the company’s full legal name or the full name of the legal representative, and the name must also appear on the business license.
Bill Format: Screenshots are not accepted, only color photos or scans in PDF, PNG, or GIF format are accepted.
If the seller is unsure of the address in the Seller Channel, you can check whether the address in the Seller Channel matches the name and address on the bill by following the steps below:
Log in to the Seller Channel.
Go to Account Information.
Click on “Work Address” to view.
Confirm that the seller’s World Credit Card is valid and chargeable.
Note that if the seller changes the payment account, this will trigger a KYC audit (Know Your Customer). Therefore, as an Amazon merchant, it is crucial to find a suitable payment account when solving the payment account problem. At the same time, it is not recommended to change Amazon accounts frequently to avoid counterproductive effects and trigger the platform’s review. There are many payment methods available on Amazon, and how to choose should be determined according to personal circumstances.
If the seller’s Amazon payment account expires, you can only change to a new payment account. In addition, payment operations need to comply with certain regulations, and violations of regulations may result in the Amazon payment account being banned.
After completing the above preparations, sellers can start submitting an appeal for the deactivation of the Amazon payment account. Please note that during the appeal process, make sure to provide accurate and detailed information to facilitate Amazon’s review and processing. The following are the steps to submit an appeal for the deactivation of the Amazon payment account:
Log in to Amazon Seller Center.
Find the “Help” or “Support” page and click “Contact Us” or a similar option.
In the Contact Us page, select “Seller Account Issues” or a similar topic.
Select “Amazon Payment Account Deactivation Appeal” as the specific problem type.
Provide the seller’s contact information to ensure that Amazon can communicate with the seller in a timely manner.
In the appeal description, explain the seller’s situation in detail and attach relevant bills and supporting materials. Make sure to provide clear and effective materials to support the seller’s appeal.
Submit the appeal and wait for Amazon’s response.
Remember to be patient during the appeal process and maintain good communication with Amazon’s support team. They may need further information or documents to review the seller’s appeal and resolve the account deactivation issue.
At the same time, it is recommended to pay close attention to the seller’s emails and seller center messages to keep abreast of Amazon’s responses and requirements for seller appeals.
Appealing the deactivation of Amazon’s payment account is a key step in resolving account deactivation and restoring the ability to collect payments. Sellers need to understand the reasons for the deactivation and prepare the bills and supporting materials required for the appeal. Subsequently, submit an appeal through the Amazon Seller Center and provide accurate and detailed information to support the seller’s appeal. Maintain good communication with Amazon’s support team and pay close attention to the responses and requirements. I hope that the seller can successfully resolve the account deactivation issue through the appeal, resume normal sales activities and ensure smooth collection of payments.