It is always unsettling and demoralizing to receive a return request. This is not only because you will lose money from this sale. It also means that the customer is not satisfied with the purchase of your product. Returns are an inevitable aspect of being an online seller. There is no need to worry when returning products. This article will discuss Amazon’s return policy, changes, and how it affects sellers. The article will show you how you can reduce your return rate to get more satisfied customers.
1. Amazon’s Return Policy
Products shipped through the Amazon website, even those shipped from Amazon warehouses, can generally be returned within 30 days. However, some products have specific rules or standards for their return policies.
2. Amazon Return Process
If you are a professional seller, Amazon will automatically authorize a return as long as it is within the return policy. If it is not within the terms of the policy or without prepaid return fees, Amazon will send you a return form. To process a return, you must do the following:
1. Visit the Manage Returns page, where you can review, approve, and deny requests. Simply click on the drop-down menu for "Orders" to access Manage Returns. If you accept a return request from an individual customer, Amazon will send the buyer a return label and address. However, you will pay for the return shipping.
According to the NRF’s findings, the following categories commonly have online returns:
1. With the help of FBA (Fulfillment via Amazon), Amazon handles customer service on behalf of sellers, as well as return processing for customer goods. When Amazon determines whether an item is eligible for return, it is subject to the specific return policies that the company has established for its customers. As a seller, you have no say in whether the product is exchanged, even if it is clearly the buyer’s responsibility.
2. In most cases, customers can request a refund within 30 days of receiving their purchase. However, Amazon will also make exceptions on a case-by-case basis and allow returns after 30 days. If there is a problem, Amazon will send an email to the seller to notify them that a return has been initiated and the transaction fee will be deducted from the seller’s account balance.
3. What happens after the goods are returned to the Amazon warehouse?
When Amazon receives a customer’s return and evaluates the item to determine if it can continue to be sold. If the item has not been used and is still in its original condition, Amazon will return the item to your inventory. If the product is damaged or in an unsaleable state, Amazon will determine who caused the damage. When Amazon is responsible for the damage to the goods, you can get compensation for the return. However, if the buyer (or shipping company) causes the damage to the goods, Amazon will not compensate you and the goods will be marked as “unsaleable.”
The above are Amazon’s return policies and procedures, which Amazon sellers should be proficient in in order to face emergencies.