On the eBay platform, Chinese sellers are part of the many sellers. However, sometimes the performance of Chinese sellers’ accounts may not be satisfactory and the rating may be low. So, what should eBay Chinese account sellers do if their performance is low? What measures should be taken to improve and recover? This article will provide you with relevant suggestions and solutions.
First, understand the causes and impacts of low performance.
Cause: Low performance may be caused by indicators that do not meet the platform requirements, such as bad transaction rate, unresolved dispute case rate, or shipment delay rate.
Impact: Low performance will affect your store’s ranking in search results, thereby reducing product exposure and display opportunities, and may even be restricted by sales activities.
Second, methods and measures to improve low performance.
Provide accurate and detailed product descriptions: Make sure your product descriptions are accurate and avoid exaggeration or false descriptions. Provide clear product pictures and detailed specification information to let buyers understand the items they are purchasing.
Actively communicate with buyers: Respond to buyers’ messages in a timely manner and ensure good communication and negotiation with buyers when encountering problems. Work hard to resolve disputes and avoid letting the platform intervene.
Improve delivery efficiency: Process and ship orders as quickly as possible to ensure that items can be delivered to buyers on time. You can choose to use eBay’s global shipping service or cooperate with reliable logistics to improve the speed and reliability of goods transportation.
Reasonable pricing and fees: Set reasonable prices for your products and consider various fees including shipping costs. Make sure that the prices are competitive and do not cause confusion or misleading to buyers.
Third, pay attention to seller ratings and platform requirements.
Regularly pay attention to seller ratings: Pay close attention to your seller ratings, understand your performance on the platform, and take necessary measures to improve and enhance in a timely manner.
Comply with platform rules and policies: Be sure to comply with eBay’s rules and policies to ensure that your behavior on the platform is in compliance with regulations. Understand and follow the platform’s seller code of conduct and transaction process to avoid unnecessary disputes and problems.
Learn and adapt to market needs: Continuously learn and understand market needs and provide hot-selling and competitive products. Track market trends and buyer preferences, and adjust your product strategy positioning to meet changing market needs.
Fourth, seek help and support.
Contact eBay customer service: If you encounter any problems or need help, you can contact eBay’s customer support team at any time for professional help and guidance.
Seek community support: Join eBay’s seller community or forum to communicate and share experiences with other sellers. By interacting with other sellers, you can get a lot of useful advice and experience sharing.
When your eBay China account seller performance is low, it is very important to pay attention to the causes and impacts of the low performance. You can improve your seller performance by providing accurate product descriptions, actively communicating with buyers, improving delivery efficiency, reasonable pricing, and complying with platform rules. At the same time, paying attention to seller ratings and platform requirements in a timely manner, and seeking help and support will help you restore and improve the performance of your account and improve sales performance. In the course of business operations, continuous learning and adaptation to market demand, and continuous improvement of your own business strategies and service quality will help you achieve better results on the eBay platform.