How to send a message to a seller on Amazon? Buyers on Amazon sometimes have questions to ask sellers. At this time, they need to contact the seller. The following are several ways to contact the seller.
1. Contact a third-party seller:
1. Click on the order and click on the seller’s username.
2. Click to ask a question, “I need the following help”, and select a subject.
3. Click to edit the information and edit the information.
4. Click to send an email.
Amazon’s shipments are usually handled by Amazon customer service. If the product is sold and shipped by a third-party seller, you can click “Order Help” in the “Order” list. In addition, you can also click on the third-party seller’s username to ask the other party a question.
2. Order Help.
1. Enter the official website address . You can choose any web browser on your Mac or PC. If you don’t have automatic login set up, click “Accounts and Lists” in the upper right corner of the page and select “Login” in the drop-down list. Enter the email address and password used when registering, and enter your Amazon account.
2. Click Orders. The Orders option is in the upper right corner of the screen. After clicking, you will see past orders.
3. Click the seller’s username. (The seller’s username is under the product name, with a box that says “Seller” on it.)
4. Click Ask a Question. There is “Ask a Question” in the yellow box at the top of the page.
5. Select one next to “I need help with the following.” You can choose “Ordered” or “Items for Sale”.
6. Select a topic. Click the drop-down menu next to “Select a topic” and select the service you need: shipping, return and refund policy and other issues.
7. Click Edit Message. This option is at the bottom of the “Select a Topic” page.
8. Edit Message. Enter your message in the text box. The message must not exceed 4,000 characters. If necessary, click “Add Attachment” to add images or files.
9. Click Send Email. After clicking, your message will be sent as an email. The seller must respond within two business days. In addition, if the item you purchased is sent through Amazon, you can also call Amazon’s customer service.
The above are the methods and steps for buyers to contact sellers, I hope it can help you.