Regarding the eBay platform policy after-sales refund protection policy, it clarifies that eBay is currently taking enforcement measures against buyers who violate the bad buyer policy. Buyers should not abuse the credit rating return and buyer protection plan.
If a buyer violates one of the relevant policies, the eBay platform can take several actions to protect the seller, requiring the buyer to return the refund applied for, and will warn the buyer. In serious cases, the account will be frozen.
In the eBay platform policy after-sales, if the buyer wants to apply for a return or exchange, the platform will send an email or text message to the seller, and the seller needs to handle the relevant issues within three working days. If the seller does not handle the buyer’s problem within the specified time, the buyer can ask the platform to intervene and assist. At this time, the platform may first refund the buyer, and then seek compensation from the seller, and will not require the buyer to return the purchased goods.
If the seller has accepted the return, please follow the steps below to return the product: Click on the Return Management Platform – Click on Accept Return Click Next, if the shipping costs are borne by you, follow the instructions to choose how to arrange the return. If the buyer is responsible for the return postage, then you need to select the return address in the menu, enter the corresponding authorization code and click Confirm. The platform will then notify the buyer to send the corresponding product back to the seller.
It is also important to note that sellers must provide a return address when displaying products. If the seller provides a return address for the product and the buyer requests a return, the product will be automatically returned to the registered address.
After accepting the return, the buyer returns the product to the seller for a full refund, including the original shipping costs also borne by the seller. If the returned product is used or damaged, the seller may only be entitled to a partial refund.
If the buyer does not send the goods to the seller within the specified time, the seller should take the initiative to contact the buyer to explain the current location of the goods and the time when the goods can be returned. If you cannot receive the notification, the seller will definitely give a full refund; if the logistics information shows that the package has been sent, but there is no corresponding update (exceeding 10 working days), if you have chosen to refund the buyer, then the full amount needs to be refunded to the buyer.
Therefore, the after-sales policy of the eBay platform is relatively secure, and such a policy is beneficial to the rights and interests of both parties.