In the field of e-commerce, eBay, as a world-renowned trading platform, provides convenience for transactions between buyers and sellers. However, during the shopping process, we will inevitably encounter some situations, such as the seller not delivering the goods on time. In this case, it is very important to follow eBay’s rules and handle it according to the specified process. This article will explain the process of refunding eBay sellers for not delivering goods and provide a complaint guide.
I. eBay sellers do not deliver refund process
1. Communicate with the seller: If the seller does not deliver the goods on time, you should first communicate with the seller. Politely ask the seller about the progress of the goods delivery, the reason and the expected delivery time.
2. Apply for a refund: If the seller does not respond or the goods have not been delivered after waiting for too long, you need to apply for a refund from eBay. On the eBay website, there is a link to “Open a refund request”. Click it and fill in the corresponding information according to the prompts. In this process, you need to select the reason for the refund, such as not needing or wanting the goods, the seller has not delivered the goods, etc.
3. Wait for the seller’s response: After submitting the refund request, eBay will contact the seller. The seller needs to respond within the specified time, otherwise the refund request will be automatically approved. If the seller agrees to ship and can provide a valid tracking number, you can choose to continue the transaction.
4. Wait for a refund: If the seller does not respond or refuses the refund application, the refund will be automatically approved within the specified time. The refund will be returned to your eBay account and will usually be processed within 3 to 5 working days.
2. How to complain
If you are dissatisfied with the seller’s failure to ship, you can complain to eBay. It is possible to get support from eBay through the complaint and the seller will be punished to a certain extent, such as suspension of the account.
1. Understand the type of complaint: eBay provides different types of complaint channels, which can be selected according to your complaint. For example, if you find that the seller sells counterfeit goods, you can choose “fraud”; if you think the seller has violated eBay regulations, you can choose “violation of regulations”.
2. Start the complaint process: On eBay, you can submit a complaint in a variety of ways. The easiest way is to select the “Dispute & Complaint” menu and fill in the relevant information according to the prompts. In the process, provide relevant evidence, such as chat records, order information, etc.
3. Follow up on the complaint: After submitting the complaint, eBay will review it and contact you and the seller. You need to follow up on the complaint to ensure timely processing. At this time, all relevant evidence should be retained for future use.
In short, when you encounter bad merchants or sellers who fail to ship on the eBay platform, you need to follow the prescribed procedures and choose to complain to eBay. Through reasonable communication and following the regulations, you have the opportunity to get a refund and protect your own rights.