With the rapid development of the Internet, the cross-border e-commerce industry has also made a qualitative leap. Especially in recent years, due to the impact of the epidemic, more and more people are accustomed to shopping through e-commerce platforms. Wish is an e-commerce platform founded in 2010. It provides an online market that allows sellers to sell a variety of goods, including clothing, electronics, household goods and accessories. Therefore, it has attracted a large number of buyers, but buyers will encounter some problems in the process of purchasing products and need to contact sellers. Today we will talk about how buyers and sellers in Wish contact each other?
If buyers need to contact sellers when purchasing goods on the Wish platform, they can use the following methods:
1. Use the built-in communication tools of the Wish platform.
Find the “Contact Seller” option on the order page, fill in the question and send it to the seller. The seller will reply to the buyer within 24 hours and assist in solving the problem.
However, it should be noted that this method is relatively slow. After all, no one can check emails 24 hours a day, and there is a time difference between China and abroad. Therefore, if it is a more urgent problem, it is recommended to change other contact methods.
2. Use the customer service system of the Wish platform.
If the built-in communication tools cannot solve the problem, buyers can select “Help” on the Wish platform homepage, then click “Contact Us” to send a message to the Wish platform customer service team via email and receive a timely response.
Choosing this method is mostly because the seller cannot solve the buyer’s problem well, or the two parties cannot reach an agreement on the solution of the problem. At this time, in order to communicate better, the platform customer service needs to intervene. For the sake of their store ratings, it is best not to have customer service intervene, after all, it will have a negative impact on the store.
3. Contact the seller through social media.
If you cannot find the seller on the Wish platform or cannot contact the seller through the built-in tools, buyers can consider using the social media information provided by the seller to contact them. This method may be able to get a faster response.
This method allows buyers to quickly contact the seller, but be sure to pay attention to the time difference. After all, no one wants to be disturbed when sleeping in the middle of the night, so take the time difference into account when contacting the seller.
It should be noted that the message sent should be clear so that the seller can better understand your problem and provide a solution. In short, contacting the seller through the built-in communication tools, customer service system or social media will help you solve problems in time and ensure a pleasant shopping experience on the Wish platform.
The above is how Wish buyers and sellers contact each other. If you have any questions before shopping, you can use the built-in communication tools of the Wish platform to communicate. At this time, the seller will basically reply to relevant questions in time. If the seller is not online, you can use social media to contact. If there is a problem after receiving the goods, you cannot contact the seller, or you are not satisfied with the result of the seller’s handling, then you can apply for the platform customer service to intervene. This can better protect your own rights and interests. This is how Wish buyers and sellers contact each other.