I believe every Amazon seller has experienced the anxiety after receiving a bad review. Facing the bad reviews and feedback left by buyers, it seems that many orders have been lost because of this bad review. How should merchants deal with the bad reviews on Amazon to restore sales?
Solution:
Review
1. Negative reviews are related to the product
You can help customers solve their current problems through customers who leave negative reviews. If customers are willing to solve the problem, sellers can propose corresponding solutions and ask customers to help delete the negative reviews in a tactful way
2. Negative reviews are not related to the product
You can apply for removal through Amazon
3. Malicious reviews
(1) Click “No” under “Was this review helpful to you?” below the review. If the number and proportion of negative reviews reach a certain level, the review will be blocked
(2) Report to Amazon, describe the behavior in detail, and hope to delete the negative review
Feedback
1. Buyers delete negative feedback
Post a friendly, brief and professional reply to the review, explaining the process of solving the problem.
2. Amazon deletes negative feedback
If the review contains pornography, violence, email addresses or mobile phone numbers, Amazon will automatically delete it.
Having a solution is far from enough. Learning to avoid bad reviews is the way to nip the problem in the bud!
How to avoid bad reviews?
1. Improve product information
2. Keep up with after-sales service
Personalized email templates can attract more buyers’ attention.
3. Add multiple tags when editing email templates using the system
Add multiple tags when editing email templates in the Selling EXpress system. No changes are required. The tags will automatically replace the corresponding information according to the order number. Multiple exclusion conditions can also be set in the email template. After setting the email template according to the rules, the system will automatically send a review request email at the specified time, which can save sellers a lot of time and energy, and the review rate will be higher.