After making payment, most customers will notify the supplier by email, indicating that the payment has been made, and ask the customer to send the original bill of lading or arrange for telex release. In many cases, upon the request of the supplier, a bank receipt will be provided for reference; in the event that the payment has not been received, the document can be provided for the bank to check.
1. Email template
Dear Liu Wei,
We have transferred the balance. Please check the bank receipt in attachment.
No need to send us the original documents. Telex release is OK for us.
Regards,
Stanislav
2. Common phrases
1.Please find/check the payment receipt in attachment.
Please see the attached bank payment receipt.
2. No need to send us the original B/L.
No need to send us the original bill of lading.
3. Our bank informed us an error was found about your account.
The bank informed us that there was a problem with your bank account.
4. Our accounting department wrongly typed your company name when transferring the payment.
Our accounting department wrongly typed your company name when transferring the payment.
5. There is something wrong with the total amount. Please recheck the invoice.
The above is the template for replying to customers after receiving payment notification. I hope all sellers can use it skillfully.