On the Temu platform, it is crucial for sellers and consumers to understand Temu’s settlement rules. As a cross-border e-commerce platform, Temu is committed to providing a convenient and safe trading environment, and its settlement policy is designed to ensure that the interests of both buyers and sellers are effectively protected. Next, let’s take a look at the settlement rules of the Temu platform.
1. Settlement process trigger conditions.
According to Temu’s regulations, when your product logistics track shows that it has been delivered or other equivalent logistics status, and there are no after-sales issues related to the product, you can start the settlement process after T+1 day. This means that you can get the corresponding sales payment in a relatively short period of time.
If your product logistics track does not show that it has been delivered or other equivalent logistics status, and there are no after-sales issues related to the product, you need to wait for 45 natural days after the product logistics track shows that it has been collected before you can start the settlement process. This regulation is intended to ensure the smooth completion of the transportation and delivery process of the product.
2. After-sales issues and settlement.
If your product’s logistics track on T day shows that it has been delivered or other equivalent logistics status, but after-sales problems related to the product occur, the order will not be eligible for settlement. After the after-sales and return process is completed and the platform confirms the responsible party, Temu will settle the relevant products based on the after-sales responsible party and the return results.
This measure is intended to protect the rights and interests of consumers and ensure that the quality of goods meets the platform standards. The smooth progress of the after-sales process is crucial to building trust and promoting the long-term operation of merchants on the Temu platform.
3. Settlement arrival time and abnormal situation resolution.
Once the settlement process is triggered, according to Temu regulations, it usually takes at least 3-5 working days for the payment to reach your account. Weekends and holidays will be postponed. Please note that these holidays include holidays in China and the United States.
However, if your store information is abnormal, such as missing store information, incorrect information, or failure to meet the cross-border funding conditions required by the State Administration of Foreign Exchange and other institutions, this may result in a blockage in the recovery of payment. When encountering such a situation, it is recommended that you contact customer service to confirm the specific reason, and the payment can only be restored after the abnormality is resolved.
In addition, if you have any questions about the settlement data, you can provide relevant information, such as store ID, SKCID and relevant screenshots, and consult the platform for further guidance and answers.
4. After-sales responsibility and compensation.
On the Temu platform, if the problem caused by after-sales exceeds the scope of responsibility assumed by you in the platform rules, you do not need to be responsible for the after-sales problem. In other words, according to the platform rules, you do not need to bear the after-sales responsibility caused by product quality problems.
However, if the after-sales problem falls within the scope of responsibility that you should bear in the platform rules, such as product quality problems, you may need to pay the corresponding compensation to consumers and the platform. The specific compensation details can be found in the “Temu After-sales Service Rules” displayed in the Seller Center.
In summary, Temu’s settlement rules are designed to ensure the smoothness and fairness of cross-border trade. The platform provides a reliable trading environment for sellers and consumers through clear settlement processes, after-sales processing and compensation rules. Understanding and complying with Temu’s settlement rules is critical to merchants’ successful operation on the platform.