Temu platform is a popular e-commerce platform that provides convenient transaction and settlement services for sellers and consumers. In this article, we will take a deep look at the Temu platform’s payment collection rules to help sellers and consumers better understand the transaction process and settlement process.
1. Overview of payment collection rules.
The payment collection rules of the Temu platform cover the settlement process in various different situations. The following are some of the main regulations:
1. If the seller’s product logistics track on day T shows that it has been delivered or other equivalent logistics status, and there is no after-sales service related to the product, the settlement process can start on T+1 day.
2. If the logistics track of the product does not show that it has been delivered or other equivalent logistics status, and there is no after-sales service related to the product, the settlement process can start 45 natural days after the logistics track of the product shows that it has been collected.
3. If the logistics track of the product on day T shows that it has been delivered or other equivalent logistics status, the product has generated after-sales, and the order is temporarily not eligible for settlement. After the after-sales and return (if any) are completed, and the platform confirms the responsible party, the order will settle the relevant products according to the after-sales responsible party and the return result.
4. It takes at least 3 to 5 working days for the payment to arrive at the seller’s account, and weekends and holidays are postponed (holidays include Chinese holidays and American holidays). If you encounter abnormal store information, including missing store information, incorrect information, and failure to meet the cross-border conditions for funds required by the State Administration of Foreign Exchange and other institutions, it is recommended to contact customer service to confirm the specific reasons. After the abnormality is resolved, the payment can be restored; if the store has operated a change in the store entity or the type of store fund account, the funds will be suspended. After the change is completed, the funds can be resumed.
5. If the after-sales is not a situation that the seller must bear the responsibility for as stipulated in the platform rules (including but not limited to product quality issues, etc.), the seller does not need to bear the after-sales responsibility for this product. If the seller has any questions about the settlement data, he can provide information (including store ID, skcid, and related screenshots, etc.) to consult the platform.
6. If the after-sales service is a situation that the seller must bear the responsibility for as stipulated in the platform rules (including but not limited to product quality issues, etc.), the seller may need to pay compensation to the consumer and the platform. For specific information, please refer to the “Temu After-sales Service Rules” displayed in the Seller Center.
2. Settlement process analysis.
Now, explain the settlement process of the Temu platform in more detail:
1. Logistics track and after-sales issues.
The Temu platform determines the settlement time based on the logistics track of the goods. If the seller’s goods are shown as delivered or other equivalent logistics status in the logistics track on day T, and there are no after-sales issues related to the goods, then the seller can start the settlement process on day T+1. This means that the seller can get the payment faster.
2. The logistics track does not show delivery.
If the logistics track of the product does not show that it has been delivered or other equivalent logistics status, and there are no after-sales issues related to the product, the seller needs to wait for 45 natural days after the logistics track of the product shows that it has been collected before starting the settlement process. This is to ensure that the product has been successfully delivered to the consumer.
3. Impact of after-sales issues.
If the product shows that it has been delivered or other equivalent logistics status in the logistics track on T day, but after-sales issues occur, the order will not be eligible for immediate settlement. The seller needs to wait for the after-sales and return process to be completed, and the responsible party to be confirmed by the platform before settlement can be made based on the after-sales responsible party and the return result. This ensures that after-sales issues are properly handled.
4. Time for payment to arrive.
Once the settlement process begins, the payment will arrive in the seller’s account within at least 3 to 5 working days. Please note that if there is an abnormality or change in the store information, the funds may be suspended until the problem is resolved. This may include errors in store information or requirements of the State Administration of Foreign Exchange.
5. After-sales responsibility.
According to the rules of the Temu platform, if the after-sales responsibility belongs to the seller, the seller is not responsible for the after-sales problems of the product. If the seller has any questions about the settlement data, he can provide relevant information to the platform for consultation and support.
6. Compensation.
However, if the after-sales responsibility belongs to the seller, according to the platform rules, the seller may need to pay compensation to the consumer and the platform. Detailed information can be found in the “Temu After-sales Service Rules” in the Seller Center.
Summary: The collection rules of the Temu platform are designed to protect the rights and interests of sellers and consumers. By understanding these rules, you can better understand the transaction process and settlement methods on the platform. Both sellers and consumers should keep these rules in mind to ensure a smooth transaction and settlement process, build trust and improve the transaction experience. If you have any questions or need further support, you can always contact the platform’s customer service team for help.