As a cross-border e-commerce platform, SHEIN has a huge warehousing and logistics management system to ensure fast and efficient processing of orders and provide high-quality logistics services. The following will introduce SHEIN’s warehousing and logistics management system in detail.
1. Warehouse type and distribution
SHEIN has three types of warehouses around the world, namely domestic central warehouses, overseas transit warehouses and overseas operation warehouses.
The domestic central warehouse is located in Foshan, Guangdong, and there are several satellite warehouses around it. It is SHEIN’s main warehousing center. About 95% of the goods are shipped from the domestic central warehouse. According to 2019 data, the Foshan central warehouse has an inventory of about 30 million pieces, covering about 400,000-500,000 SKUs.
In addition, SHEIN also has overseas transit warehouses in many regions around the world, including Saudi Arabia, Dubai, Italy, Australia, Vietnam, Indonesia, etc. The inventory of overseas transit warehouses is about 10 million pieces, including about 150,000 SKUs.
2. Operation warehouse coverage area
In addition to the central warehouse and transit warehouse, SHEIN also has operation warehouses in many regions, which are responsible for the distribution services in the local area. SHEIN has operation warehouses in Hong Kong, Belgium, Delhi, Northeast America and Western United States. These operation warehouses provide SHEIN with greater flexibility and convenience to better meet the needs of local markets.
Overseas operation warehouses roughly undertake 5% of global shipments. The locations of these operation warehouses are strategically selected in key areas of SHEIN’s major markets to ensure timely delivery. With the help of these operation warehouses, SHEIN can better manage inventory, speed up logistics, and effectively meet the needs of consumers in different regions of the world.
3. Warehousing and logistics management process
First, SHEIN has a large team of designers, launching more than 200 new styles every day, and it only takes 2 weeks from design to ready-made clothes. This efficient product development process provides stable supply and timely replenishment for warehousing and logistics.
Secondly, SHEIN relies on its own IT technology strength to independently develop IT support systems for the backends of various businesses. With the help of advanced technology and data management systems, SHEIN is able to achieve precise control and efficient operation of order management, warehouse management, inventory management, and logistics distribution.
In addition, SHEIN has established five customer service management centers around the world and formed a customer service team of more than 200 people. This professional customer service team can quickly solve the problems encountered by customers during the purchase and after-sales process and provide customers with a high-quality service experience.
Summary
SHEIN has a huge warehousing and logistics management system, including domestic central warehouses, overseas transit warehouses and overseas operating warehouses. SHEIN’s warehousing and logistics management system relies on a strong design team, advanced IT technical support system and professional customer service team. Their efficient product development process, self-developed IT system and the establishment of a global customer service management center enable SHEIN to launch new models in a short period of time, accurately manage warehouses and inventory, and achieve seamless links in all links by optimizing business processes.