Lazada is one of the largest online shopping platforms in Southeast Asia. For sellers, paying a deposit is an important step in opening a store. However, sometimes merchants may need to return the deposit. So what is the process of Lazada’s deposit refund? The following will introduce in detail the steps of Lazada’s deposit refund and answers to other related questions.
Lazada’s deposit refund steps:
Opening a store after passing the review: After successfully passing Lazada’s review, merchants need to pay a deposit as required to ensure credibility and fulfill the contract.
Apply to close the store: If the merchant needs to actively close the store and return the deposit, he needs to apply through the PSC (Partner Services Center) customer service channel.
Review application: The platform will review the seller’s application. Only if there is no fault, the application after successful review will be supported by the platform.
Closing the store and returning the deposit: Once the review is successful, the platform will assist in closing all stores in 6 countries and return the frozen deposit. The refund of the deposit will be completed within 30 natural days after the successful application.
Answers to other related questions:
Will the security deposit be refunded after the seller applies to close the store?
Answer: Lazada currently does not have a channel for sellers to voluntarily withdraw from business and apply to close the store. If the seller is not at fault but has the need to actively close the store, he needs to apply through the PSC customer service channel. After the platform’s review is successful, all the seller’s stores will be closed, and the frozen security deposit will be returned within 30 natural days.
If the security deposit is paid during the review process, but the store review fails, will it be refunded?
Answer: Yes, if the security deposit is paid during the review process, but the store review fails, the seller can unfreeze the security deposit by himself, and the money will be credited to the account on the same day.
If the Alipay account bound to the security deposit is closed, will it affect the store operation?
Answer: If there is a balance in the Alipay account, it cannot be closed directly. If the seller wants to close the Alipay account, he needs to ensure that all payments have been settled before the operation can be performed.
If you need to verify Alipay during the deposit payment process, what should you do?
Answer: If you need to verify Alipay during the deposit payment process, you can follow the steps below:
Click the task to pay the deposit: In the Lazada platform, click the Pay Deposit option in the task bar.
Click Freeze Deposit again: You will be redirected to the Alipay interface (please note that the last Alipay account used may be logged in by default, which may not be consistent with the corporate Alipay account used when registering Lazada).
Exit the Alipay interface: There is an exit button in the upper right corner. Click it to exit the Alipay interface.
Through the above steps, you can successfully solve the problem of needing to verify Alipay during the deposit payment process.
Summary
The steps for Lazada to refund the deposit are relatively simple. When applying to close the store and return the deposit, you need to apply and review through the PSC customer service channel. After the review is passed, the platform will assist in closing all stores and return the frozen deposit within 30 natural days.