In addition to evaluating safety and benefits, the most important thing for e-commerce companies to choose a supplier as a partner is to evaluate the service, including the attitude of the service, whether the delivery is on time, and whether the after-sales service is positive.
In terms of attitude, e-commerce companies need to evaluate whether a supplier has a good attitude, which can be felt from the first contact to the negotiation process. A good attitude can be reflected in many places. For example, when asked some professional questions, if the person in charge of the supplier can quickly and accurately express his views on the problem and make good suggestions, the e-commerce company can consider cooperating with it.
Sincerity in negotiations is also important. If the person in charge of the supplier has a good attitude and communicates with the attitude that even if the business cannot be done, it is worth cooperating with.
In terms of delivery, whether the delivery is on time is very important. For example, an e-commerce company hopes that the supplier will deliver a batch of short-term goods within half a month and prepay the deposit. However, when there are still 3 days before the delivery, the person in charge of the supplier said that there was an unexpected situation and nearly 10% of the goods may not be provided on time. At this time, the e-commerce company needs to understand the reason why the supplier cannot deliver the goods on time and completely. If it is because of problems in internal management, it may not be worth cooperating with.
In terms of after-sales service, the supplier’s after-sales service is also a factor that needs to be examined. The after-sales service of a supplier with scientific management and good operation will not be too bad, and it will even provide good suggestions or reminders for e-commerce companies in advance. Once a problem occurs, the supplier will solve it for the e-commerce company as soon as possible, actively cooperate with the work, and reflect the professionalism that a high-quality supplier should have.
Attitude, delivery time, and after-sales service are all important criteria for evaluating suppliers. In addition, the quality of the product, the smoothness of communication, the effectiveness of feedback, etc. are also aspects that e-commerce companies need to focus on. Therefore, e-commerce companies can specially prepare a supplier service evaluation form. In many cases, e-commerce companies may not face a single supplier, and the service evaluation form is conducive to e-commerce companies to make accurate judgments on all suppliers.
In terms of evaluation details, e-commerce companies can take a specific project as the standard to see the performance of each supplier in this project, including the quality system guarantee capability, production scale, delivery date, purchase price, after-sales service and various valid certificates. Of course, the specific content can be determined according to the actual situation
In addition, procurement work must meet the requirements of multiple departments, and everyone must coordinate and cooperate. Therefore, whether it is to judge whether the supplier’s service is qualified or not or to choose a certain supplier, it is necessary to combine the opinions of other departments, including the technical department, quality control department, etc. In addition, the opinions of the leadership are also very important.
If e-commerce companies want to find suppliers suitable for their own development, they can examine them from four aspects: quality, cost, delivery, and service. These four aspects involve the core links of the supply chain. High-quality suppliers have a complete set of effective product quality assurance systems, and also have the specific equipment and process capabilities required for production to ensure that e-commerce companies are provided with qualified products.
In terms of cost, e-commerce companies need to cooperate with suppliers at reasonable and low prices, and the price depends not only on the development trend of the market and the value of the product, but also on the supplier’s own cost management. Good suppliers will reduce costs through internal coordination to maintain their normal operation.
Tips
In terms of service, the supplier’s pre-sales service is as important as after-sales service. It can be said that whether you are good at choosing suppliers largely determines whether e-commerce companies can find a strong backing group and fight the first battle of the supply chain.