The following is a sample email between customer service staff and customers about logistics delays caused by peak seasons or bad weather.
Sample
Dear sir / madam,
Your order has been shipped since Monday. But we feel so sorry to inform you of a possible delay because of peak seasons or bad weather.
We will keep a close eye on your order, and let you know as soon as possible if there is anything new. In order to make up for the possible inconvenience, we will offer you a/an XX dollar coupon, which can be used in your next order with us. Your kind understanding will be greatly appreciated.
If there is anything we can do for you, do not hesitate to contact us. Thank you.
Best regards!
(Your name)
Reference translation:
Dear sir / madam,
Your order has been shipped since Monday. However, we would like to inform you that due to the peak season or bad weather, the delivery may be delayed, and we are deeply sorry for this.
We will closely monitor the delivery status and let you know as soon as we have any new information. To make up for the inconvenience, we will provide you with a coupon of XX dollars, which you can use next time you shop in our store. Thank you for your understanding.
If there is anything we can do for you, please feel free to contact us. Thank you for your patronage.
Best wishes!
(Your name)