After completing the selection and deployment, it is time to move on to the management phase. Many people may wonder if management is not the job of a manager? Why should management be discussed separately as a phase? This is because the scope of a manager’s responsibilities is not limited to management itself, but consists of four major modules: “selection, deployment, management, and training”, so management is only one of the necessary links.
Management is a kind of “lever”, which is a qualitative analysis. So how is management manifested in form? In fact, there are many forms of management in daily life. For example, when everyone is in school, when the head teacher sees that everyone is noisy in the class, he will question the monitor, “How do you manage it? Why are everyone talking during self-study class?” These phenomena are all manifestations of management forms, which can be summarized as “the process and form from disorder to order is management.”
Take the team as an example. If the manager only completes the two links of selection and deployment, then even if a first-class driver has been selected and each driver has been deployed to the most suitable vehicle, if there is no management, the team may encounter the following bad situations: when the team encounters an emergency and needs to turn around and retreat, because there is no management system, everyone may flee and cause congestion or get lost; when it is necessary to travel a long distance to a destination, because there is no management system, some vehicles in the team may be disconnected and unable to maintain the integrity of the team.
When people are working at the front-line executive level, what they often complain about is meetings. Sometimes there are weekly meetings, monthly summary meetings, quarterly discussion meetings and other regular meetings. In fact, these meetings themselves are a manifestation of the management link. You may ask why we need to hold these regular meetings when we already have “communication” tools in deployment? This is because “communication” is mostly many-to-one communication, that is, communication between multiple business executive-level personnel and one manager, while meetings are more many-to-many communication, that is, communication between the entire team members and even various company departments. In the former, only the manager knows all the business information, while in the latter, everyone can understand the current business information.
In order to help everyone better understand the management link, let’s use the fleet as an example to explain how the fleet will operate if it has a management link. Suppose now that a fleet has to travel a long distance to a destination, the fleet manager first designates a “head car” to drive at the front of the fleet, and then designates a “tail car” at the back of the fleet. Then he formulates a management rule that every 10 minutes, the “head car” needs to report the road conditions and driving speed ahead on the fleet radio channel, and the “tail car” also needs to report the vehicle operation status. Through this management system, no matter how the fleet operates, there will basically be no situation where vehicles fall behind or collide with each other. Because the report of the “head car” ensures the vehicle driving speed and road conditions, and the report of the “tail car” ensures the integrity of the fleet, this is the embodiment of this management link. In daily work, the so-called “weekly meeting” is similar to the “10-minute radio report” in this fleet. Through this reporting mechanism, managers and other business departments know the development status of their own department’s business, so that the company as a whole can develop its business in an orderly manner. So what is “communication”? “Communication” is like the captain of the team using a personal walkie-talkie to communicate with a certain car in the team. Although he can also obtain the operation status of the vehicle, because other members of the vehicle do not understand the content of “communication”, it naturally cannot become a tool to convey information to the whole.
In addition to the regular meetings mentioned above, there are many other forms of management, such as the KPI assessment system, the establishment of the last-place elimination system management framework, etc. These are all manifestations of management forms, and also belong to the “process and form from disorder to order”.