During the course of e-commerce business, there are times when sellers may consider deregistering their AliExpress stores. Whether it is due to strategic adjustments, market changes, or other reasons, deregistering a store requires compliance with certain requirements and regulations to ensure a smooth transition and protect relevant rights and interests. This article will provide you with a detailed introduction to how to deregister an AliExpress store, including the requirements and steps.
Requirement 1: Clear account balance
Before deregistering a store, you need to ensure that there is no balance in your AliExpress account, including unsettled funds and unused coupons, etc. This can be achieved in the following ways:
Withdraw: Withdraw the balance in your account to your bank account.
Use the balance to purchase goods: Use the balance to purchase goods on AliExpress.
The purpose of this step is to ensure that you do not leave unprocessed funds or rights and interests after deregistering your store.
Requirement 2: Terminate contracts with partners
If you have signed contracts or other cooperative relationships with partners on the AliExpress platform, you need to terminate these contracts in advance. Termination of contracts with partners needs to be legal and fair, and ensure that there are no legal disputes or breach of contract liabilities. It is recommended to fully communicate with partners before termination to reach a consensus.
Requirement 3: Handle personal information
Before closing your store, you need to delete all content related to personal information. This includes buyers’ order information, customer data, and other private data. The way of handling personal information should comply with relevant laws and regulations to protect user privacy. Make sure your data cleaning is thorough to prevent information leakage.
Step 1: Clean up inventory
After meeting the above requirements, you can start the steps to close your store. First, cleaning up inventory is a key step. You need to sell or dispose of all inventory items to avoid long-term inventory backlogs. Promotions, special prices, or transferring inventory to other sales channels are all ways to deal with inventory.
Step 2: Stop accepting new orders
In order to avoid additional operating burdens, you should stop accepting new orders as soon as possible. In the AliExpress backend settings, you can choose to suspend your store, or clearly mark the information that you cannot accept new orders on the product details page to remind potential buyers.
Step 3: Handle unfinished orders
For orders that have been accepted but not yet completed, you need to actively communicate with the buyer and provide a suitable solution. This may include refunds, returns, or negotiate other solutions with the buyer, depending on the circumstances of the order.
Step 4: Apply to close the store
After completing the above steps, you can consider applying to close the store. Applying to close a store usually requires the following steps:
Contact AliExpress customer service or log in to the AliExpress seller backend.
Fill in the relevant application form and provide the necessary information to verify your identity and reason for closing.
AliExpress customer service will process your request and communicate with you further if necessary.
Deregistering an AliExpress store is a decision that requires careful consideration and planning. By clearing account balances, canceling contracts, handling personal information, clearing inventory, stopping accepting new orders, handling unfinished orders, and applying to close the store, you can exit the business in an orderly manner, protect the rights and interests of buyers and sellers, and ensure a smooth transition of operations. Regardless of the reason for exiting, ensure that unfinished transactions are resolved peacefully with buyers to maintain reputation and trust. Hopefully, the guide in this article will help you take the right steps when deregistering your AliExpress store.