Shopee is a well-known e-commerce platform in Southeast Asia, where many sellers open stores and sell goods. However, sometimes a store may be deducted 2 points of credit, which may have a certain impact on the operation of the store. This article will introduce how to deal with Shopee stores after being deducted 2 points and how to restore the store’s credit.
1. Reasonable appeal
If the seller believes that the deduction of points by Shopee platform is wrong or unfair, he can choose to resolve it through reasonable appeal. The steps of appeal are as follows:
Provide relevant evidence: The seller should prepare relevant evidence to prove that the store has not violated the platform regulations or that the deduction is wrong. This can include order information, after-sales records, product pictures, etc.
Submit appeal materials: The seller can submit appeal materials to Shopee platform, detailing the situation and attaching relevant evidence. Shopee platform will re-evaluate the situation of the store and cancel the deduction if necessary.
2. Improvement issues
The deduction of 2 points may be due to certain problems of the store. After receiving the deduction notice, the seller should actively analyze the reasons for the deduction and take measures to improve the corresponding problems. The following are some issues that may lead to deductions and ways to improve them:
After-sales service: If the deduction is related to after-sales service, sellers can strengthen the after-sales service team, improve the efficiency of problem solving, and ensure buyer satisfaction.
Product quality: If the deduction is related to product quality, sellers can optimize the supply chain, provide high-quality goods, and reduce returns and disputes.
Logistics and delivery: If the deduction is related to logistics and delivery, sellers can choose reliable logistics partners to provide timely delivery services and reduce after-sales problems.
3. Re-establish credibility
Being deducted 2 points may have a certain impact on the reputation of the store, but sellers can take some measures to re-establish credibility:
Provide high-quality goods and services: Sellers should always provide high-quality goods and provide good after-sales service to win the recognition and praise of buyers.
Actively participate in platform activities: Participate in promotional activities and special sales on the Shopee platform to attract more buyers’ attention and purchases.
Strengthen communication with buyers: Respond to buyers’ messages and inquiries in a timely manner to establish a good communication and trust relationship.
On the whole, having 2 points deducted from a Shopee store is not a hopeless situation. Sellers can restore the store’s reputation and continue to operate stably by making reasonable appeals, improving problems and re-establishing reputation. The key is to actively deal with problems and continue to provide high-quality goods and services.