Today’s Lianlian Cross-border News Highlights February 20, 2020
Unconsciously, Lianlian Intelligence Bureau’s daily cross-border news preview column has been updated for more than 10 issues. In addition to fresh platform news and the latest cross-border policies, there are also hot spots that sellers are concerned about. Are you waiting for its arrival at 10 o’clock every morning?
Recently, many sellers have given feedback to the editor in the background and hope that there will be an issue that can integrate the latest policy push of mainstream platforms in the cross-border circle, so that everyone can have a more comprehensive understanding of the policy support of various platforms under the current epidemic. As considerate as the editor, how can I bear to disappoint everyone! In this issue, we have collected the latest policies of eleven platforms in the cross-border circle, forwarding!
Amazon
Exclusive Account Manager Service-Sellers within the Growth Plan service period will be exempted from the service fee in March 2020; sellers within the New Seller Start-up Plan service period will extend the service period by one month after the expiration of three months. For sellers using FBA, express delivery is recommended for warehousing. At the same time, Amazon Global Logistics Service announced that it will resume online booking services from February 3, and Amazon Logistics will resume full work from February 10.
Lily Tips Note: Starting April 1, 2020, Amazon Japan will adjust its storage restriction policy and use the Inventory Performance Index (IPI) score to measure the inventory health of FBA sellers.
Wish
For existing orders that have not yet been marked as “shipped” and new orders released to Chinese merchants between now and 00:00 on February 15, 2020, if merchants mark such orders as “shipped” within 20 natural days after the release time, the orders will not be automatically refunded, and the $50 compensation for each automatically refunded order will not be incurred; the relevant products will not be removed from the shelves. For orders released to Chinese merchants between 00:00 on January 16 and 00:00 on February 15, the compensation for delayed confirmation of fulfillment will be waived. For orders canceled or refunded before the order is confirmed to be fulfilled between 00:00 on January 29 and 00:00 on February 15, the compensation of $2 per order will be waived.
Lily Tips: Due to the high refund rate and/or low order fulfillment rate caused by the epidemic, the store account will not be deactivated and the products will not be removed from the shelves. The system will automatically complete the evaluation and the seller does not need to take any additional actions.
Shopee
Due to the impact of the Indonesian commodity tax policy implemented at the end of January, the after-tax preferential rate for Indonesian sites implemented by Shopee platform will be extended to February 26, 2020 (*This time period refers specifically to the order time), and the relevant commission policies of other sites remain unchanged.
eBay
The continued outbreak of the new crown epidemic has affected the normal business operations of some eBay sellers. If the normal delivery is not possible due to logistics obstruction, or inventory and manpower are limited, sellers can do a good job of “store vacation settings” on the eBay platform and check the option “Keep people from buying your fixed price listings while you’re on vacation” to temporarily hide their product listings to prevent buyers from searching and placing orders.
Lily Tips Note: If the seller does not check this option, the product may still be searched. If a buyer places an order, it is necessary to ensure timely delivery to avoid affecting the account. If the product cannot be shipped normally, remember to contact the buyer to return it. Pay attention, it is very important!
Mercadolibre
Starting from February 10, 2020, the Mexican site officially implemented a new commission policy. Commission & price changes: First, for products below MXN $499, a fixed commission of MXN $5 will be added for each product. That is, MXN $5 will be added to the current 17.5% commission. Products above MXN $499 remain unchanged and charge a 17.5% commission. Second, the minimum selling price of a single product is updated to MXN $7. Changes in shipping discounts for sellers in Mexican overseas warehouses: First, for orders above MXN $499, sellers with a green credit rating will enjoy a 40% discount on shipping. Sellers with a yellow credit rating will enjoy a 50% discount on shipping; there is no shipping discount for other color levels. Second, the 3% commission discount has been cancelled for products with an order price of MXN $2,500 or more. A unified commission of 17.5% will be charged.
Fnac&Darty
In order to mitigate the adverse effects of the epidemic on audits, the platform provides the following new policies and related suggestions: It will be handled as appropriate based on the actual situation when auditing the seller’s KPI. If there are a large number of orders but they cannot be shipped normally, it is recommended to switch the store to holiday mode. If individual products cannot be shipped, it is recommended to deal with them as soon as possible by changing the inventory and removing them from the shelves in time and extending the arrival date. For sellers with overseas warehouses, it is recommended to give priority to listing and selling products that have arrived in France or Europe.
Lily Tips: To ensure the buyer’s shopping experience, platform sellers need to reply to buyer information within 48 hours and ship within 48 hours after receiving the order. Sellers need to pay attention to the time node~
Cdiscount
Orders generated between January 30 and February 5 (French time): If you choose to refuse to ship after accepting the order, Cdiscount will automatically refund the commission generated by the order to the Cdiscount account on February 21. If a large number of orders are canceled in the near future, the platform will set the store to holiday mode (sellers can cancel at any time), and the store will not be suspended. Sellers can temporarily turn off the “automatic order acceptance” function, manually confirm the order instead, change the preparation time to 10 working days or choose holiday mode.
Lily’s Tips: Due to the development of the epidemic, the Cdiscount platform will conduct a situation study and make necessary policy adjustments in early March. Remember to pay attention to Lianlian Intelligence Bureau in time, and Lily will synchronize it with everyone in time~
Rakuten
In order to strengthen the prevention and control of pneumonia caused by the new coronavirus, China’s statutory Spring Festival holiday has been extended. The German Rakuten platform reminds sellers that if they cannot ship in time, they need to extend the Shipping Time in the background in time. Since the resumption date stipulated by each company is different, you need to inform your exclusive ECC (e-commerce consultant) at Rakuten Germany of the approximate date of return to work, so that you can have a general grasp of the seller’s delivery speed, so as to notify and coordinate colleagues in other departments to provide consumers with more complete services.
Lily’s Tips: At present, Rakuten has not issued any other support policies. If there is any latest news, Lily will synchronize it with everyone in time.
AliExpress
AliExpress has decided to extend the deadline for stocking orders paid before 24:00 on February 19 to 24:00 on February 29. The platform will also launch a quick refund function after the buyer initiates cancellation only for orders that have not been shipped before 24:00 on February 19. For merchants who use worry-free standard shipments from February 1 to March 31, the platform will work with Cainiao to provide comprehensive protection for customs returns or destruction caused by the epidemic. For orders (domestic merchants) that were successfully paid before 23:59:59 on February 10 and are currently in the waiting state, the platform will exempt them from liability for penalties related to the transaction not being sold, the online shipment NR dispute rate of not receiving goods, and the DSR score.
Lazada
Affected by the epidemic, Lazada provides cross-border sellers with one-stop warehouse storage and terminal delivery logistics services. Lazada’s overseas warehouse services have improved three major competitive advantages: delivery time – 72 hours; up to 80% reduction in costs. The platform will comprehensively reduce overseas warehouse fees, and the fees of various categories can save up to 80% of the fees compared to direct shipping fees; the platform will increase traffic support for overseas warehouse sellers in daily sales. Provide overseas warehouse sellers with promotional activities and exposure of different categories and frequencies. Goods that meet the requirements of overseas warehouses will be labeled “global collection”.
Lily Tips: In order to help merchants save costs and increase product profit margins, Lazada will launch export tax rebate services for overseas warehouse products, and further expand the service scope in East China to reduce merchants’ logistics costs.
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