The methods for following up with key customers are introduced as follows.
①Be proactive-I believe that only those who take the initiative will have a chance of success.
When the customer’s needs are clear, you should reply to the customer’s email within 24 hours (preferably during the customer’s local working hours). If necessary, it is best to call the customer so that he has a good impression of you and pays attention to your email.
②Start from the end and set a goal within your ability for yourself in different periods.
Set a relatively easy-to-complete task volume for your monthly performance goals or goals for each stage. Of course, the previous high point is the goal. Even if the sales volume only increases by a few yuan this month, it will make you feel that the performance is growing, because this will allow you to always maintain an optimistic attitude towards work. We need to do some segmented evaluations, continuous corrections and improvements in customer follow-up, but the most important thing is to persist in a methodical way.
③Win-win strategy-Standing on the three perspectives of the company, customers, and yourself, strive for balance.
In the entire sales process, the most taboo is to let the customer feel that we are in the position of the seller. Buying and selling are a unity of opposites. The problem is how to take advantage of the situation as a seller in the process of buying and selling, and move towards a unified direction, so that the customer feels that we are standing in his position and always thinking about him. On this issue, we must face it directly. Sometimes we can tell our customers directly through words that as a company’s sales staff, we will definitely stand from the perspective of customers, companies and ourselves, and strive to achieve a balance between the interests of the three (this will easily make customers feel that we are very honest. Because they are most afraid of encountering some dishonest merchants), so that your customers will deepen their trust in you and pave the way for your next follow-up work. Remember to often find the right opportunity in front of the customer, say these intimate words again and again, deepen his perception of you, make him like you, then you will soon succeed. Of course, you must treat your customers with sincerity from the bottom of your heart, and try to put yourself in their shoes as much as possible. Don’t forget that fake things can never be real. Never treat your customers as fools, otherwise you will make a big mistake. We and our customers are always equal from beginning to end.