On the Lazada platform, as a seller, smooth order processing and timely delivery are important to maintain healthy business development. This article will introduce the Lazada platform’s delivery requirements and some matters that need attention in detail to ensure that sellers can avoid order cancellations and maintain good seller ratings.
1. Lazada platform delivery requirements.
1. Order processing timeliness: Sellers need to process orders within 48 hours after the buyer places an order and convert the order status to “Ready to Ship” (except Saturdays, Sundays, and statutory holidays).
2. Logistics information entry: After the order status is converted to “Delivered”, the seller should select the nearest sorting center in the background, enter the logistics order number and update the logistics information within 48 hours. Failure to enter the logistics information in time may result in order cancellation.
3. Delivery timeliness: The shipped goods must arrive at the sorting center of the consolidation warehouse within 5 days, otherwise the platform will cancel the order. The staff of the sorting center will be responsible for the subsequent packaging, transportation and delivery.
4. Loan day regulations: When the order status changes to “proper investment”, the platform will make loans on the loan day, and every Friday is the loan day.
2. Lazada delivery precautions.
1. Orders cannot be shipped together: Multiple orders cannot be shipped together. Even if multiple orders are placed by the same buyer in the same store, the packages and labels need to be shipped separately.
2. Packaging specifications:
Weight limit: ≤20KG.
Volume length, width and height ≤300CM.
Prohibited items must not be included in the package to avoid being intercepted.
Avoid leaving contact information in the package.
3. Handling discounted orders: Even if the buyer uses the discount equal to Non Payment method to pay, the seller still needs to ship normally.
4. COD payment precautions: If the buyer chooses COD (cash on delivery) to pay, the seller needs to contact HK PSC and do not deliver the goods by himself.
5. Orders that have not been shipped within the time limit: If the goods are not shipped in time within 48 hours after the buyer places an order, the seller shall not ship the goods unless the system cancels the order.
6. Shipping labels:
Two labels are required: logistics form and invoice.
The logistics form is pasted on the outside of the package, and the invoice is placed inside the package.
For logistics transportation, domestic express bags should be used, and domestic freight forms should be pasted to ensure double packaging.
7. Problem handling: When there is a problem with the delivery of the product, the seller should not contact the buyer privately, but should contact HK PSC in writing to avoid causing other problems.
In summary, Lazada sellers need to abide by the platform’s regulations and precautions when processing orders and shipping. Timely and accurate processing of orders and maintaining good delivery time will help improve the seller’s reputation on the platform and avoid affecting the business due to failure to meet delivery requirements. Sellers should keep an eye on the platform’s policies in their daily operations to ensure the smooth progress of their business.