For complex inquiries, we should first determine the type of inquiry; secondly, we should analyze the product selection issues and compare the product selection question list with the customer’s inquiry to determine the issues that the customer has already stated and the issues that have not been stated (and the issues that should be asked to the customer); then, we should respond to the issues that the customer is concerned about; finally, the salesperson should convey other information that the customer should know. When responding to complex inquiries, the salesperson must always maintain clear logical thinking, stand on the customer’s side, and consider the effective communication methods and information that the customer most wants to obtain. Responding to inquiries based on such principles will leave customers with a professional, serious, and responsible impression.
Complex Inquiry Example
Miss Carrol Guo,
Our company manufactures plantain chips in Brazil. At present we process 10000 kilos of raw green plantain per week. The peeling process is done by hand. I am in China now and therefore interested in visiting your factory Monday October 30, with regards to your green plantain peeling machine. I am not quite sure if your machine is suitable for plantain. My phone number is xxxxxx. Could you please call me?
Hope for your reply.
Best regards,
Keith