On the Temu platform, the merchant delivery process is crucial to successful operation. Temu adopts a supplier model, where merchants do not need to send goods directly to buyers, but send the goods to Temu’s domestic warehouse. This article will introduce the Temu merchant delivery process in detail and highlight the precautions.
1. Temu merchant delivery mode.
Temu merchants have two delivery modes to choose from: JIT mode (i.e. pre-sale mode) and VMI mode (stocking mode).
JIT mode: In the JIT mode, merchants deliver the goods to Temu’s Zhaoqing Heyu warehouse within the specified time (usually 2 days) after the order is issued. This is a pre-sale mode of “order first, then ship”.
VMI mode: In the VMI mode, merchants need to prepare the goods first, and the goods can be put on the shelves for sale after the preparation is completed. This model requires merchants to do a good job of inventory management before the goods are out of stock to avoid out-of-stock. The VMI mode is a stocking mode of “prepare the goods first, then put on the shelves for ordering”.
2. Merchant delivery and warehousing steps under the VMI mode.
Waiting for the first order: After the price and image review of the product is completed, the merchant needs to wait for the first stocking. The product is in the “waiting for the first order” state, and the merchant can prepare and ship the goods.
Packing and shipping: Packing and shipping is a key link, and the following details need to be paid attention to:
Strictly check the quality of each product, because a product quality problem may cause the entire batch of products to be returned.
The products must be packaged separately, and the outer packaging of the same SKC or SKU must be consistent to avoid returns.
The product name code and barcode must be affixed to the product to ensure accuracy.
The shipping quantity and the actual shipping quantity must correspond one by one to avoid fines.
According to the warehouse assigned when placing an order, do not mix them together.
For the same SKC, different SKUs must be physically isolated to facilitate warehouse sorting and warehousing.
If there are multiple SKUs in a box, a shipping note needs to be affixed to each SKU, and no shipping note is required outside the box.
3. Express collection: After the merchant has finished packing, wait for the courier company (such as SF Express or ZTO Express) to pick up the goods and then deliver them to Temu’s warehouse.
The merchant’s delivery process is basically completed at this point, and then the warehousing status can be checked in the Temu background.
Three, Temu warehouse precautions.
Although Temu’s delivery process is relatively simple, there are still some issues in the warehouse link that merchants need to pay attention to:
1. Batch returns: If one of a batch of goods fails the quality inspection, these goods may be returned in batches instead of all at once, which will waste shipping costs and time.
2. Damaged goods processing: If the goods are damaged due to transportation or other reasons, there is no destruction function option in the background, but they are returned directly. Merchants cannot determine whether it is a problem with the warehouse or the courier, which makes it difficult to hold them accountable. The Temu platform can consider adding a destruction option to facilitate merchants to handle damaged goods without returning them.
3. Lost items are difficult to hold accountable: During the delivery process, if items are lost or damaged during transportation, it is difficult for merchants to hold them accountable and it is impossible to determine the responsible party. This issue may require the platform to cooperate with express companies to provide more traceable logistics information.
In summary, Temu merchants’ delivery process is relatively smooth, but merchants still need to pay attention to details, especially in packaging and delivery and warehouse returns. Temu platform should also consider optimizing the warehouse management system to improve merchant experience and reduce unnecessary losses. I hope merchants will achieve greater success in the development of Temu platform.