When running an e-commerce business, answering buyers’ questions in a timely and professional manner is essential to providing excellent customer service. On Ozon, buyers sometimes ask questions about product features and other aspects. In this article, we’ll show you how to answer buyers’ questions on Ozon to ensure that their needs are met and that you provide a good shopping experience.
Step 1: Log in to your Ozon seller account.
First, make sure you are logged in to your Ozon seller account. You will only be able to view and answer buyers’ questions if you are logged in.
Step 2: Go to the Reviews and Questions section.
In your seller account, find and click on the Menu option. In the menu, you will see the Reviews and Questions section. Click on this section to proceed.
Step 3: View buyer questions.
In the Reviews and Questions section, you will see a list of questions related to your product. The Questions tab defaults to “New Questions,” which are questions that have not yet been answered. You can use the question filter or search by product name or item number to find additional questions.
Click on any question to view the specifics of the question and the answers from other buyers (if any). This will help you understand what buyers care about and what other buyers have answered.
Step 4: Answer Buyer Questions.
If you know how to answer a question, you can answer it by following these steps:
On the question details page, review the question and determine your answer.
At the bottom of the question page, you will see a text box where you can enter your answer.
After writing your answer, make sure to click “Send” to send your answer to the buyer.
Step 5: Set up question alerts.
To stay informed of new questions and be able to respond quickly, you can find the “Alert Settings” section in the “Menu” and turn it on. This will ensure that no new questions are missed.
By following the above steps, you can easily answer buyers’ questions on Ozon and provide professional customer service to meet their needs. Answering questions in a timely manner helps build trust, attract more customers, and ultimately increase sales and business success. On Ozon, seller question management becomes simpler, allowing you to focus on providing high-quality products and excellent customer experience.