When running an e-commerce business, reviews from buyers are essential to building trust and attracting more customers. On Ozon, it’s easy to view, manage, and respond to buyer reviews. This article will show you how to do these things on Ozon to improve your seller reputation and provide a better customer experience.
Step 1: Log in to your Ozon seller account.
First, make sure you are logged in to your Ozon seller account. You can only access and manage reviews when you are logged in.
Step 2: Go to the Reviews and Questions section.
In your seller account, find and click on the Menu option. In the menu, you will find the Reviews and Questions section. Click on this section to proceed.
Step 3: View buyer reviews.
In the Reviews and Questions section, you will see reviews listed for your product. The Reviews tab will show “New Reviews” by default, but you can use the filters, sorting feature, or search by product name or item number to find additional reviews.
Click on any review to see the full review text, commentary, and photos or videos from the buyer. This will help you better understand the buyer’s feedback.
Step 4: Reply to the review.
If you need to reply to a review, you can follow the steps below:
On the review details page, view the review and decide how you want to reply.
At the bottom of the review page, you will see a text box where you can enter your reply.
After writing your reply, make sure to click “Send” to send your reply to the buyer.
Step 5: Set up review alerts.
In order to stay informed of new reviews and be able to reply quickly, you can find the “Alert Settings” section in the “Menu” and turn it on. This will ensure that no new reviews or questions are missed.
By following the above steps, you can easily manage buyer reviews on Ozon, provide satisfactory customer service, and maintain your seller reputation. Proactively responding to reviews and actively handling issues will help build trust, attract more customers, and ultimately increase sales and business success. On Ozon, seller review management has become simpler, allowing you to focus on providing high-quality products and an excellent customer experience.