Cdiscount is a well-known cross-border e-commerce platform that provides sellers with the option to modify their payment account, but they cannot modify their registered company information. With the continuous update of the Cdiscount store backend page, many sellers may not know how to modify their payment account information. This article will teach merchants how to do this to ensure that their stores can receive payments normally.
Why should you modify your payment account information?
Payment information is directly related to the store’s payment collection problem. If your payment account changes, but you fail to update the information in the store backend in time, it may result in failure to collect payments normally, affecting the operation of the store. Therefore, if your payment account changes, be sure to update the relevant information in time.
Please note: The changed payment account information must be consistent with your company. If your business license changes, you also need to upload a new business license and update relevant information, including contact, business information, bank information, and beneficiary information.
How to modify payment account information
Step 1: Log in to Cdiscount backend
First, you need to log in to the Cdiscount seller backend page. You can log in through the following link: [Cdiscount Seller Backstage Login](https://seller.octopia.com/)
Step 2: Enter the payment information settings page
In the backstage page, find the "Settings" option and select "Your personal settings and bank details".
Step 3: Enter the modification page
In the personal settings and bank information page, find the corresponding payment information option. Usually, you will see a hyperlink, click it to continue.
Step 4: Update EUR payment information
In the third item of the payment information page, you can change the EUR payment information you want to modify.
Step 5: Submit changes
After completing the above steps, click the "Save" button and select "Finish my changes" to submit your modified information.
Review and normal payment
After submitting the modified information, Cdiscount will conduct a KYC review. During the review period, your store can still operate normally. Once the review is passed, your store will be able to pay normally to ensure the smooth operation of your business.
Through the above steps, merchants can easily modify the payment account information of the Cdiscount store to adapt to the business needs of the merchant. Please remember that timely updating of this information is crucial to the sound operation of the store. It is very important to ensure that merchants follow the platform’s regulations and requirements at all times to ensure the compliance of modifying the payment account information. At the same time, merchants should also test and confirm after updating the information to ensure that the new payment account can receive payments normally, and notify the relevant departments and customer service team in time to ensure the smooth progress of the entire process.