Localized services to solve after-sales problems are the development trend of cross-border e-commerce. Local logistics + after-sales based on overseas warehouses have become the standard of export e-commerce. Various niche demands and unconventional businesses are gradually entering the mainstream market. Any business, once it forms a scale, must have a reliable process. However, for overseas warehouses, standardizing value-added services is still a big challenge. The demand for returns, exchanges, labeling, etc. is unstable. The products are diverse and the arrival time is uncertain. There are either sudden emergencies or long-term accumulation of goods. The space in the warehouse is not well planned, and it is difficult to control the frequency, scheduling and operation efficiency.
Usually, warehouses should reserve 20%~25% of special space for returns and equip full-time personnel to handle returns. When there are many returns, the operation process needs to be more subdivided, such as screening, testing, cleaning, barcode change, packaging, and boxing. Some goods are returned and can be put back on the shelves after being simply sorted and refurbished. For example, if a customer buys the wrong size of shoes, there is no quality defect and they can be resold. When encountering returns of unsalable, infringing, defective or difficult-to-define products, customized solutions are required, and inspection and testing of goods are more complicated. We can interact with sellers efficiently, remotely provide high-definition photos and videos to let sellers determine whether the products are available, and add notes in the system to prevent secondary losses caused by the sale of defective goods. If conditions permit, we can provide simple electronic product testing services, such as whether the machine can be turned on and off normally, powered on, and lit, etc., to reduce abandoned parts. When parts are damaged, the cost of overseas repairs may exceed the value of the goods themselves. Global Easy Buy has built its own independent repair service platform in Spain.