1. Compensation Standard
If the goods are lost during transportation or the goods are not delivered within the agreed time limit, there will be delayed delivery (except for special circumstances such as various force majeure factors), loss or damage will be compensated by the logistics company. After filing a complaint, the merchant needs to provide a refund voucher or loss certificate as the basis for the claim to ensure that the compensation is completed smoothly. The logistics company will compensate according to the actual transaction price of the order and set a maximum limit.
2. Return processing
There are two types of returns: domestic returns and overseas returns. If the package is found damaged and rejected in the domestic transit warehouse, or if it is an oversized or overweight package that has not been shipped, the seller does not need to deduct the shipping fee; if it fails the domestic security inspection and is returned by the postal or airport security inspection, the shipping fee will be fully refunded. For returns after aviation security inspection, the shipping fee and registration fee will not be refunded; if the package containing restricted items is returned by the domestic customs, the shipping fee will not be refunded and the loss of goods will not be compensated; if the goods are shipped abroad, but the delivery failure is caused by the buyer’s wrong address, wrong zip code, inability to contact the recipient, etc., the package can be arranged to be returned to the country or destroyed. The package that the seller chooses to return the service can be returned to the country after the overseas collection is completed. It will be returned to the merchant through domestic express delivery. A certain return service fee will be charged. The return commitment time limit is within 180 days after the order is generated.