Cross-border e-commerce sellers may generally encounter problems such as account closure, product inability to be put on the shelves, and customer returns, which can be delivered in 2 to 4 days, resulting in a backlog of goods in overseas warehouses and cannot be sold. In cross-border e-commerce business, there will be a large number of returns and exchanges. Under direct mail conditions, they can only be re-sent, but using overseas warehouses is much more convenient. It can help sellers deal with many after-sales problems, and each link can provide many value-added services.
The main reasons for the inability to sell products are: the packaging of the goods is damaged during transportation and cannot be used as a new product registration warehouse; the listing (product details page) audit is unqualified or invalid; the goods are accused of infringement, the account is blocked, etc. And 95% of these backlogged and unsalable goods can be processed and resold.
For example, the goods with bad packaging are not actually damaged. The buyer may just return the goods because of his personal preference for the outer packaging. They can be repackaged and sold again: the listing audit is unqualified or invalid, which can be solved by creating a new listing or selling the same product: an account is closed, but the goods are still there, you can change the account, and you can also send it to another account for sale. However, since most sellers are in China and have no way to deal with these items, as time goes by, there are more and more unsalable goods piled up in overseas warehouses. The platform will charge storage fees and destruction fees for such unsalable goods. Sellers also have to bear the losses of backlog of payment, labeling fees, first-leg freight, tariffs, platform overseas storage fees and expected revenue of goods. Dealing with the backlog of goods has become a pain point for Chinese sellers. Therefore, whether overseas warehouses can provide services such as repackaging, relabeling, transshipment and secondary sales to restore the value of products and avoid cargo losses has become an important part of overseas warehouse value-added services.