In many cases, the customer has been notified to pay, but the payment has not been received after waiting for many days. At this time, you need to take the initiative to ask the customer to help check, or provide a bank slip. Because the review of cross-border remittances is quite strict, the information of the payee’s account, company name, receiving bank and even the transit bank must be completely accurate. If any detail is wrong or spelling is wrong, the remittance may be returned or temporarily frozen.
1. Email template
Dear Ali ,
T’m sorry to inform you that we haven’t received your payment.
Could you kindly re-check it? Please also send us the bank receipt for record.
Thank you !
Regards ,
Belinda Xie
2. Common phrases
1. Sorry for the oversight for the balance delay.
We are sorry that we paid the balance late.
2. I’m sure you will receive our payment no later than next W ednesday.
3. You wrongly typed our company name, and the payment was returned to your bank account.
4. Please do the wire transfer to another bank account of Standard Chartered.
5. We have yet received the remainder of payment for PO#RJ-313.
We have not yet received the remainder of payment for PO#RJ-313.
I hope the above content is helpful to you.