On the result side of supply chain management, we mainly emphasize four dimensions: quality, cost, delivery efficiency and inventory. The first is quality. The business team and the purchasing team have different opinions on how to judge the quality of the product. We often encounter situations where the workers and the purchasing team report that the quality of the goods is good, but the customers and the business team report that the quality of the product is not good. In the end, we judge the quality of the product based on the data results, that is, the number of customer praise and customer complaints within a certain period. The second is cost. The third is delivery efficiency, which mainly tests the on-time delivery rate of the product and whether the factory can deliver according to the product order. Some overseas orders stipulate that failure to deliver on time will result in a direct fine of 10%. The fourth is inventory, which mainly tests the inventory turnover rate. However, for merchants on Alibaba International Station, with the increase of RTS traffic and orders, inventory-related data will gradually be valued.
In the process end of supply chain management, we mainly examine the four dimensions of strategy, process, team and informatization. Among them, strategic management mainly considers two direction options: one is to expand, that is, to improve the overall performance of the company; the other is to strengthen, that is, to improve the company’s profit margin. In terms of process management, there will also be two directions: focusing on the province (lean process) Or focus on speed (agile process). Strategies will be adjusted in different periods, but the entire supply chain management team must have the same goals and firmly believe in the strategic goals. In terms of team division of labor, emphasis is placed on the professionalism of personnel. In terms of informatization, there are various tool software on the market, but these are only auxiliary tools. What is more important is the analysis of data and its own management logic. The above 8 supply chain evaluation factors are a system that influences and restricts each other. Practical experience is: the higher the quality, the lower the total cost! The cost here not only refers to the product cost, but also the intangible cost, such as after-sales processing cost. For example, there is an order with 600 products and a unit price of US$20. After the customer received the goods, he found that 200 of the products were damaged. The customer needs the seller to reissue the damaged products and is unwilling to bear any additional costs. In order to win back this customer, the seller finally reissued the damaged products and borne the second shipping cost. In the review phase, it was found that the procurement team adopted the factory’s suggestion and agreed to the factory to replace a part of the product with a lower quality one in order to reduce product costs. Through this case, we can conclude that if the product quality is guaranteed, the overall cost will be lower.