Prohibition and Restriction Rules
The platform is prohibited from publishing any information containing directional descriptions of prohibition and restriction of sales, and any products that violate the laws or regulatory requirements of the country, region and jurisdiction shall not be published on the Alibaba AliExpress platform. For a list of some information that the platform prohibits or restricts from publishing, please refer to the “Global AliExpress Prohibition and Restriction of Sales Prohibited Information List”. Sellers need to add, delete and modify the information in the prohibition and restriction of sales list in accordance with legal provisions, regulatory requirements and platform regulations.
The platform will increase or reduce the punishment according to the violation of the information itself and the behavior of members.
The AliExpress platform has established fair punishment standards based on the level of violation points. Violations of prohibition and restriction of sales and general infringement of intellectual property rights will accumulate points. When the points accumulate to a certain value, the account will be punished. The score is calculated on an annual basis.
Loan Rules
In order to ensure the transaction security of the AliExpress platform and protect the legitimate rights and interests of both buyers and sellers, AliExpress and its affiliated companies shall stipulate the corresponding loan time and loan rules according to the platform rules when the specified conditions are met.
In the first case, the seller will be loaned money after the transaction is completed and the buyer’s no-reason return protection period expires, that is, 15 natural days after the buyer confirms receipt of the goods or the system automatically confirms receipt of the goods.
In the second case, the AliExpress platform may decide to make advance advance payments or advance payments for some orders before the transaction is completed based on the system’s comprehensive evaluation of the seller’s business conditions and credit (such as business hours, praise rate, rejection rate, refund rate, etc.). The specific amount of the advance payment can be all or part of the order, which is unilaterally determined by the AliExpress platform based on the comprehensive evaluation. The seller can apply to the platform to withdraw from the advance payment at any time.
In the third case, the seller’s account is cleared or actively closed. For transactions before the account is cleared or closed, in order to protect the interests of consumers, the platform will release the money 180 days after the order is shipped.
In the fourth case, if the AliExpress platform believes that the seller has committed fraud, infringement, etc. based on laws and regulations, the agreement between the two parties or reasonable judgment, it has the right to delay the loan period according to the specific circumstances, and process the order amount, or freeze the relevant funds until the basis is eliminated.