On the Shopee platform, after an order is completed, buyers and sellers can evaluate each other’s transactions. But what if you encounter a bad review? What if the buyer gives a malicious bad review? We know that malicious bad reviews have a huge negative impact on the subsequent order conversion and sales increase of the store, so merchants must be good at dealing with malicious bad reviews from buyers.
1. Check the order evaluation and reply to the buyer’s evaluation.
Click [Store Settings]-[Store Rating] to view the ratings of all the evaluated orders of the buyer, and the seller clicks [Reply] to reply to the buyer’s evaluation.
2. Evaluation time.
The buyer should evaluate the order within 15 days. It is recommended that the seller actively encourage the buyer to give a good review in time after the order is completed; if the other party cannot give a good review, the reason can be communicated in advance, and the buyer can be asked to understand whether the buyer has encountered any problems in the use of the product, so that the buyer can feel the merchant’s after-sales service.
3. The buyer modifies the evaluation.
If the buyer gives a bad review, it is recommended that the seller negotiate with the buyer to modify the evaluation in time, and there is an opportunity to modify the evaluation within 30 days after the evaluation.
Steps for buyers to modify their reviews: [Me]>[My Purchases]>Find the corresponding order [Store Rating]>[Change Rating]>Modify the evaluation, click Confirm to complete the modification of the evaluation.
Frequently Asked Questions
1. How to deal with malicious negative reviews?
If a seller encounters malicious negative reviews, the seller can negotiate with the account manager or call the platform customer service, and the platform will intervene to deal with it.
2. How to report/block a specific buyer?
Open chat, select the buyer you want to block or report, and click the triangle drop-down symbol next to the buyer’s username at the top of the dialog box to see the options to report the user or block this user.
3. What restrictions will be placed on reported/blocked buyers? After blocking a buyer, can the buyer no longer leave a message under the product?
Blocking a buyer can prohibit the buyer from purchasing any goods in the store and prohibit the buyer from speaking in the chat;
Regardless of whether the buyer is reported or blocked, he can speak under the products he purchased.