The terms of service of the AliExpress platform refer to the precautions for online customers to purchase, generally including payment methods (Payment), cross-border logistics instructions (Shipment), return policy (Return & Refund), evaluation feedback (Feedback & Review), etc.
① “Payment Method” refers to explaining to customers the payment methods accepted for online shopping. Generally, it will be written as “We support the following payment methods”, and then list the international credit cards accepted and the third-party payment methods supported by the cross-border e-commerce platform.
② “Cross-border Logistics Instructions” requires listing the logistics transportation companies (Shipping Company) supported by the store, shipping costs (Shipping Cost), estimated logistics time (Estimated Delivery Time) and logistics information tracking services (Tracking Information), etc.
③ “Return Policy” generally explains to customers that within the specified number of days after receiving the goods (usually 10 to 15 days after arrival), customers can request returns and refunds through the system. In addition, the seller needs to explain that the returned goods must be kept in the original packaging state, the party responsible for the return shipping costs, and the situation where returns are not accepted. The following is an example.
Return & Refund
You can return or replace the product within 10 days from the date you receive and contact us within 72 hours of the receipt.
Any items that need to be refunded or replaced should be in original packaging and initial condition.
Any refund or replacement will be made after we receive the returned item.
We won’t accept any refund or return because of man-made defects or accidental damages due to misuse, abuse or improper care.
Please send photos of the goods that you want to return or exchange, including any evidence and details.
④“Evaluation and Feedback” is placed on the product details page to remind customers to evaluate the product in a timely manner. When writing this part, customer service staff should think about how to effectively guide customers to give good reviews to avoid customers giving bad reviews directly due to dissatisfaction with the product, which will affect the store’s rating and ranking. The example is as follows.
Feedback
We highly value customer satisfaction.
If you are satisfied with the items you purchased, your five-star rating and positive feedback will be highly appreciated.
If you are not satisfied with the items, please contact us to solve the problem instead of leaving a negative feedback.
We understand the concerns and frustrations you might have, and we’ll do our best to resolve the issues with you together.