When customers request to change the order address after placing an order, customer service staff should be careful to distinguish the customer’s true intention. This behavior of changing the delivery address has a very high risk of bank rejection, which may not only cause financial risks to the seller, but also have an extremely negative impact on the seller’s credit record on the AliExpress platform. In the future, the platform will also consider restricting some services for sellers with a high rejection rate. Therefore, customer service staff should be wary of customers changing the delivery address to a foreign country (out-of-town), and request customers to place a new order with the correct mailing address after canceling the original order.
Dear customer,
Thank you for your order!
As to the rules of AliExpress, we can’t change your address. We recommend you cancel your original order and fill in the correct address. Then you can submit your order with correct address again.
Thank you for your understanding.
If you have any questions, please feel free to contact me.
Best regards.
If the customer places an order twice and the address is the same, the customer can pay by combining the orders, and the seller can send the same package to the customer. In this case, the customer service staff should communicate with the customer in advance, ship according to the customer’s needs, and give the customer certain discounts if necessary to improve the customer experience.
Dear customer,
Thank you for your order!
We found that you have placed two orders yesterday with the same address, therefore, in consider of saving your freight , we would like to suggest you to combine the two orders into one, and we could also cut down the total price to US $ 500 ( compared with US $ 520 before ).
You could add all you need into the cart again or just click the button of“combine the orders”,and then check your address and order details before submit.
If you have any questions, please feel free to contact me.
Best regards.