There are many reasons why parcels are returned. Some are that the parcels have arrived at the destination but have not been successfully delivered due to wrong addresses, customs duties to be paid, or unsuccessful delivery and expired retention periods. Another part may be caused by customs issues. The goods sent do not meet the customs clearance regulations (customs of the export or import destination), and the goods cannot be cleared and are returned by domestic or foreign customs. For complaints about these situations, customer service staff should give customers a full explanation and propose some solutions for customers to choose, so that customers can cancel the dispute application. The following are some common phrases for reasons why parcels are returned.
Incorrect/illegible/incomplete address Wrong/illegible/incomplete address
expired retention period
the addressee failed to collect the item
The addressee does not reside at the given address
refused to accept by addressee