As with handling product quality issues, after receiving customer complaints, customer service staff should first ask the customer for proof of shortage of relevant products; second, if it is determined that the quantity of goods is insufficient, apologize to the customer and provide solutions to appease the customer’s dissatisfaction. For details, please refer to the following sample article.
范文
Dear valued customer,
If your package is missing some of the items that you have ordered, please take clear photos of the items that you have received, and send them to us. We can then proceed to send you the missing item(s) as soon as possible or you may tell us your solution.
Thank you for your time.
范文
Dear XXX,
We are sorry to hear that. Our warehouse inspector must have neglected it. The short-shipped goods will be forwarded to you shortly. Could you please kindly cancel the dispute? As it will cause huge negative effects to our business. Thank you so much for your kindness.
Best regards.
Listed below are some commonly used phrases and sentence patterns.
We are sorry to
Much to our regret, we
We are writing to apologize
We are indeed very sorry about
We feel awfully sorry about
We would like to give you our sincere apology for