On the Amazon platform, video authentication has become an important step to ensure the security of sellers’ accounts and improve the trust of transactions. This article will introduce the operation methods, precautions and solutions to common problems of Amazon video authentication in detail to help sellers complete the authentication process smoothly.
1. How to conduct Amazon video authentication
Real-time video call: Sellers can complete identity authentication through a real-time video call at a scheduled date and time. This process may require a one-time password, and Amazon will send a postcard to the registered address.
Amazon designated location verification: At Amazon designated locations such as Shenzhen Ping An Financial Center, sellers can meet with customer service specialists to complete verification. Similarly, a one-time password postcard may be required for address verification.
Company on-site verification: Amazon may send a customer service specialist to the seller’s company for verification. However, please note that this method is not applicable to all regions.
2. Amazon video authentication precautions
Video call details: In a real-time video call, sellers need to pay attention to the details of the call and ensure that the picture is clear and the light is sufficient to successfully complete the authentication.
Verification at designated locations and companies: If you choose to verify at a designated location or company, make sure to follow the guidelines and requirements provided by Amazon and make preparations in advance.
One-time password postcard: Some verification methods may involve a one-time password postcard, which must be properly kept and used to ensure the accuracy of the address verification.
Three, Amazon video authentication times and result time
Amazon usually provides multiple video authentication opportunities to ensure that sellers have enough attempts. If you fail or encounter problems the first time, you can try again until you succeed.
The time for video authentication results varies depending on individual circumstances and Amazon team workload. Typically, results are provided within a few business days, but may take longer during busy periods. If the waiting time exceeds expectations, it is recommended to contact the Amazon Seller Support team to obtain accurate verification progress and timeline.
It should be noted that the above information is general, and the actual number of video authentications and result time may vary depending on individual circumstances. In special circumstances or when there are concerns, it is recommended to contact the Amazon Seller Support team directly for more detailed information.
Amazon video authentication is a necessary step to ensure the security of platform accounts and improve trust. Sellers should carefully follow the operation steps when completing the authentication, pay attention to the authentication details, and ensure that accurate information is provided. By understanding the precautions and number of opportunities for video authentication, sellers can complete the authentication process more smoothly, improve the credibility of their accounts, and better participate in Amazon’s business activities.