As an eBay seller, the happiest thing is to see someone place an order, and the most unhappy thing is that someone wants to apply for a return. Of course, returns are a very normal thing. So, how do eBay sellers handle refund orders? This article will introduce.
1. How do sellers refund?
There are three refund methods on eBay. Sellers will receive a notification in the return panel. Here, sellers can choose to return part or all of the refund. If there is a problem with the product before delivery, buyers can cancel the order at any time and communicate with the seller to solve it well.
To cancel an eBay order (whether it has been shipped or not – you have 30 days to cancel), you can follow the method described below.
1. Log in to the Seller Center and enter the operation page.
2. Under the “Order” tab, click the corresponding link: “Waiting for Shipment” or “Shipping Paid”.
3. Find the item you want to refund and click the “Leave Feedback” option, then click “Cancel Order” from the drop-down menu.
4. Write the reason for the refund in detail, and then click “Submit”. All steps have been completed.
2. Where will the refund be refunded?
Generally speaking, after the platform processes the seller’s store refund order application, the platform will refund all the money the buyer spent on the product, that is, if the buyer pays by credit card, it will be refunded to the bound credit card, and if it is WeChat payment, it will be directly refunded to the WeChat account.
3. How long does the seller have to consider whether to accept the return request? Can the buyer upgrade?
When the buyer first initiates a return request, the seller should respond to various questions within 3 working days (US, Canada, Australia)/8 calendar days (UK). If there is no response within the above period, the buyer can upgrade this request.
If the buyer applies for a refund, the seller can refund according to the above operations. However, before the refund, it is recommended that the seller and the buyer communicate in a timely manner, be sincere, and try to retain the buyer and win back customers. After all, it is not easy to get an order, and it is also very good if you can retain it.