Cross-border e-commerce stores often have some buyers who are interested in a certain product. They will leave messages in the station or ask for details in the instant chat tool. If the seller helps him/her solve the doubts, the buyer’s chance of placing an order will increase. The seller can take advantage of this situation and recommend the other party products related to the product.
1. If the buyer is not satisfied with the product he/she chooses, you can recommend related products
If the buyer finds that the product he/she is interested in is not satisfactory in some aspects after asking, the seller can recommend related products to him/her, telling him/her that these are related hot-selling products and hope that he/she will like them.
Sample 1
Dear customer,
I am sorry that your are not satisfied with the product you inquired. According to your information, I would like to recommend some other items of similar styles and hope you will like them too. These are our popular best- sellings right now. Please click the link*****************************and*********************to get more specific information about the items.
If you have any question about the item, please feel free to contact us.
Best regard,
(Your name)
2. After the buyer places an order, recommend related products
If the buyer places an order, the seller can also seize the opportunity to continue to recommend products related to his order to stimulate him to continue to place an order.
Sample 2
Dear customer,
Thank you for ordering our dress. The packet has been shipped today and you will get it in about 15 days.
We are selling a popular and nice belt which coordinates your dress order. For the specific information you can click: *************************
If you have any question about the item, please feel free to contact us.
Best regard,
(Your name)