Friends who like online shopping know that when shopping online, if the buyer is not satisfied with the product, or has not received the product, the buyer can file a claim with the seller. The seller needs to reply to the buyer and handle the situation within 7 days after receiving the claim. Otherwise, after the 7 days expire, the platform will automatically determine that the seller has no objection to the claim. If the buyer successfully appeals, the platform will directly refund the buyer; at the same time, according to the agreement with the seller, the full claim amount will be automatically deducted from the seller’s account.
So when sellers face Amazon transaction claims, the first choice is to refund the buyer, the second is to submit it to the Amazon platform for arbitration, and the third is to negotiate and communicate with the buyer. After the communication, let the buyer voluntarily withdraw the claim without appeal, or withdraw the A-TO-Z claim within 7 days without counting into the ODR.
Many Amazon sellers do not understand Amazon’s claim policy. For some special cases, some sellers do not even know that this part of the loss can be compensated by the Amazon platform. Amazon FBA warehouses are huge, employing many workers, and tens of thousands of SKUs are stored every month, so sometimes mistakes are inevitable. The inaccuracy and negligence of the Amazon platform sometimes cause economic losses to some sellers. If sellers find that there is an abnormality in FBA inventory, they must remember to ask the Amazon platform to compensate for this part of the cost.
Whether you are a novice or an old store on Amazon, you must be clear about the platform’s claim rules so that you will not be maliciously claimed. If the claim is not handled in time, then you will lose. Whether it is to complete the transaction or to operate the store well, what sellers have to do is to understand Amazon’s rules, so that they don’t have to worry about affecting their stores due to violations.
The editor has compiled some claims that comply with Amazon’s claim rules. Let’s take a look.
Everyone pay attention! You can apply for compensation from Amazon in the following situations:
1. The goods have been lost or damaged in the Amazon warehouse for more than 30 days, or the loss costs of the products damaged by the transportation company commissioned by Amazon during transportation for more than 30 days
2. Some commodity platforms say that they will reimburse the return costs, but in fact there is no compensation
3. Some products are arbitrarily removed or revoked by the Amazon platform without the consent of the store
4. Some expensive or high-cost products have not received compensation of the same value
5. Buyers who purchased goods on Amazon received a refund, but did not send the goods back within 45 days
6. The buyer’s return request has exceeded the prescribed 30 days, but the Amazon platform still agrees to refund. Please note that the prescribed time in November and December is 90 days
7. The buyer’s exchange time exceeds 30 days, but Amazon does not give the seller 35% of the re-warehouse fee
The above are some claims trading rules and precautions compiled by the editor about the Amazon e-commerce platform. I hope it will be helpful to you.