Opening a new store on Amazon is the first step for many sellers, but in the process, you may need to pay a reserve. When you decide to close your store or need to refund your reserve, you may encounter some confusion. This article will explain how to apply for a refund of your Amazon new store reserve and explain the relevant requirements and steps.
Amazon New Store Reserve Refund Requirements
Complete all orders: You must complete all accepted orders and provide timely logistics updates. Make sure that orders are shipped on time and comply with Amazon’s delivery and return policies.
No violations: Your store cannot have any violations of the Amazon Seller Agreement, such as selling counterfeit goods, fraud, infringement, etc. You are only eligible to apply for a reserve refund if there are no violations.
No outstanding balances: Before applying for a reserve refund, please make sure that there are no outstanding balances in your account. Any pending orders, refund processing, or other unfinished transactions may affect the refund of the reserve.
Amazon new store reserve refund operation steps
Log in to Amazon Seller Center: Enter the URL of Amazon Seller Center in the browser and log in with your seller account.
Go to the payment summary page: On the Seller Center page, select the “Report” option, find and click the “Payment Summary” option in the drop-down menu. This will take you to the payment summary page.
Check the reserve balance: On the payment summary page, you can view the reserve balance of your store. Please confirm that the balance needs to be refunded.
Contact customer service to request a refund: On the payment summary page, click the “Contact Customer Service” button to contact Amazon’s customer service team. Explain your situation to customer service and apply for a reserve refund.
Provide relevant information: According to the instructions of the customer service staff, you may need to provide some necessary information, such as store name, seller ID, reason for requesting a refund, etc. Please ensure that you provide accurate and complete information to speed up the refund process.
Wait for refund processing: Once you submit the reserve refund application and provide relevant information, Amazon’s customer service team will process your application. The time it takes to process a refund may vary, and is usually completed within a few business days of submission.
Through the guidance of this article, I believe you have understood the requirements and steps for refunding Amazon’s new store reserve. When you decide to close your store or meet the refund conditions, please apply for a reserve refund in a timely manner and follow Amazon’s guidance. Make sure your store has no violations and complete all orders to increase your chances of getting a reserve refund. If necessary, it is recommended to contact Amazon’s customer service team for more detailed and personalized help.