In Shopee’s full-hosting service, sellers often encounter various problems and doubts. In order to help merchants better understand the full-hosting service and operate their stores smoothly, the following is a summary of frequently asked questions:
1. Qualifications required for opening a store and the process of entering
The qualifications that merchants need to prepare include Chinese business licenses and legal person ID cards. Traders or factories with full-hosting experience or supply chain resources are preferred.
Merchants who open cross-border stores through Shopee can contact their account managers or official customer service to fill out the form. After the cross-border store CNSC background confirms the message, you can enter smoothly.
2. Full-hosting service covers the market and what merchants need to do
Shopee’s full-hosting stores are open in 9 major markets including the Philippines, Brazil, Thailand, Vietnam, Singapore, Malaysia, Mexico, Chile, and Colombia.
Merchants only need to focus on goods, release products and actively respond to the backend stocking arrangements.
3. Product pricing, selection and inventory management
Pricing covers product costs, the profit required by merchants, and the related costs incurred by delivering to the platform’s designated warehouse.
Merchants need to upload competitive products, and buyers will issue requirements through the system.
4. Stock quantity, delivery time and quality inspection
The first batch of warehouses is 20 pieces of each model, and the specific details are subject to the stock list issued by the buyer’s system.
After receiving the stock list, the merchant must ship the goods within 48 hours, and deliver the products to the designated warehouse within 7 natural days and check and store them.
5. Inventory sales data viewing and settlement method
After the merchant successfully settles in, he can log in to the Shopee fully managed seller center to view relevant performance data.
The settlement method is based on the order dimension, and the settlement is made every two weeks, and the RMB is transferred to the merchant’s bank card.
6. Unsalable processing and return fee bearing
The goods can be stored free of charge for 90 days. In the case of unsalable goods, the merchant needs to communicate with the platform for a return plan, and the return fee shall be borne by the merchant.
Through the above FAQ, we hope to answer the common problems encountered by merchants in Shopee’s full hosting service, and provide help and guidance for the smooth operation of stores.