The rate of favorable comments is an important factor that influences buyers to place orders, and high-quality products, good packaging, high-quality logistics services and good after-sales service are the key to obtaining favorable comments from buyers. To obtain favorable comments from buyers, it is necessary to improve buyer satisfaction. To this end, sellers can refer to the following tips.
1. Maintain good communication with buyers
In order to obtain favorable comments from buyers, sellers need to maintain good communication with buyers in addition to having high-quality products and superb sales skills. If sellers cannot respond to buyers’ inquiries in a timely manner, it is easy to cause customer loss. Sellers should not only respond to buyers’ inquiries in a timely manner, but also master the skills of responding to increase the order rate and satisfaction, and win more favorable comments for themselves.
2. Do a good job in every link of the sales process
In order to ensure the quality of goods, good packaging, smooth logistics and other links, and provide buyers with the best quality goods and after-sales service, sellers should do the following work.
(1) Carefully check the goods to be shipped before shipment to ensure that the goods are complete, clean and of good quality.
(2) The packaging should be beautiful and elegant, and try to reflect the meticulous care for the buyer to gain a good first impression of the product. At the same time, pay attention to fully protecting the safety of the product during transportation.
(3) When communicating with the buyer, choose a logistics method that can ensure delivery within the buyer’s expected date, and try to let the buyer know the current logistics status of the product at any time.
3. Be fully prepared when publishing the product
The content of product attributes, detailed descriptions, after-sales service, etc. should be accurate, and the pictures should be clear, multi-angle, and complete to avoid the generation of neutral and negative reviews due to ambiguity and misunderstanding. In addition, the color difference of the pictures that cannot be controlled by humans should be explained to the buyer in advance.
4. Evaluate the existing replies
For the buyer’s good comments, the seller should express polite thanks to the buyer; for neutral and negative reviews, the seller can give a reasonable explanation to help other buyers increase their trust after reading them in the future.