Dispute orders on AliExpress may have a series of negative effects on both sellers and buyers. First, dispute orders can seriously damage the reputation of sellers.
Impact on Sellers
When consumers encounter problems and file disputes, other potential customers may evaluate the seller’s credibility by searching for information such as reviews and ratings. Sellers with frequent dispute orders will lose the trust of consumers, affecting their future sales performance.
Second, dispute orders may cause financial losses to sellers. According to AliExpress regulations, if a dispute order is ultimately determined to be the seller’s responsibility, the seller needs to bear the responsibility for full or partial refund.
This will not only reduce the seller’s income, but may also cause the payment to be frozen, causing trouble for the seller’s capital flow.
Impact on Buyers
For buyers, dispute orders will also have a negative impact on their shopping experience. Once encountering a dispute order, buyers need to spend time and energy to communicate with the seller and solve the problem, which undoubtedly increases their shopping pressure and inconvenience.
At the same time, if it cannot be properly resolved, buyers may lose confidence in the overall AliExpress platform, affecting their future shopping decisions. Dispute orders are also an unpleasant shopping experience for buyers, which may affect their evaluation and trust in the entire platform.
To sum up, dispute orders on AliExpress will have serious negative effects on both sellers and buyers. Therefore, in order to avoid the impact of dispute orders, sellers and buyers need to maintain good communication and cooperation during the transaction process, avoid disputes as much as possible, and solve problems with a positive attitude when disputes occur, so as to ensure the smooth progress of platform transactions.