The problem reminder area shows sellers the account performance data and current account status for the past year or even longer. Sellers can frequently monitor the aspects of transactions that need improvement in the “Problem Reminder” section.
The normal performance of each account is the goal pursued by every seller. eBay will give different signs and prompts for each performance of the account based on the assessment results.
(1) Comprehensive performance
The comprehensive performance is updated on a monthly basis and counts the following problematic transactions: low score for product description, low score for logistics time, out of stock, negative reviews in the buyer’s comprehensive evaluation, disputes about product not received, and disputes about serious discrepancies between product and description.
The assessment results of comprehensive performance are determined by the combined values of three individual assessment items, namely, the bad transaction rate of less than or equal to US$10 in 12 months (not exceeding 4.0%), the bad transaction rate of less than US$10 in 12 months (not exceeding 6%), and the comprehensive bad transaction rate of 12 months (not exceeding 3%). The status of the three individual items is represented by O, x, and – according to whether they meet the standards.
O: The rate of individual problematic transactions does not exceed the standard value.
x: Single problem transaction rate exceeds the standard value.
One: Single transaction volume does not meet the requirements and will not be assessed.
(2) Non-freight performance
Non-freight performance reviews the seller’s non-freight problem transactions in the past 8 weeks (i.e. the review period is 8 weeks), among which non-freight problem transactions include transactions with medium or bad reviews, low DSR scores for goods not matching descriptions, disputes for goods not matching descriptions, returns for goods not matching descriptions, and sellers canceling transactions.
(3) Freight performance
“Freight performance” provides sellers with recent freight data related to “goods not received” disputes and low DSR scores for shipping time and the freight performance status of the current account, helping sellers track and control the freight performance of their own accounts.
The assessment of freight performance is divided into two stages, namely, the freight problem transaction rate generated by all global transactions in the past 8 weeks and the freight problem transaction rate generated by all global transactions from the past 12th week to the 5th week. If an account fails to meet the standards in any time period, it will be subject to warnings or different degrees of quota restrictions.
In order to improve their freight performance, sellers are advised to use the logistics methods recommended by eBay, or cooperate with at least two logistics companies, so that they have alternative logistics solutions while having the support of the main logistics. In addition, once the transportation is delayed, the seller must communicate with the customer as soon as possible to solve the problem in a timely manner.
(4) Logistics standards
The audit cycle of logistics standards is two weeks, and the audit content includes the following two aspects.
·Logistics usage status of transactions in the United States greater than US$5｜Requires that the proportion of fully traceable logistics is greater than 90%. This audit item has requirements for both domestic direct mail and overseas warehouse shipments.
·Logistics usage compliance ratio of direct mail transactions in the United States less than US$5 and other 25 countries｜Requires greater than 10%. This audit item only has requirements for domestic direct mail.
(5) Overseas warehouse standards
This policy only applies to transactions shipped locally. The statistical cycle is 8 weeks, and the statistical regions include the United States, the United Kingdom, Germany, and Australia. The main statistics are two types of problematic transactions: one is logistics delay disputes or low evaluations, and the other is non-local shipments. Therefore, the correct approach for sellers is to set the product location to be consistent with the actual shipping location.