Many people may not know how to check Shopee’s logistics. This article will share with you how to check Shopee’s logistics and the status of logistics. I hope it can help sellers and buyers.
Contact platform customer service
If Shopee sellers want to check logistics, they can find Shopee platform customer service for consultation. You can check the logistics information status of your order through online customer service, email, or phone calls, so that you can grasp the logistics status and better find corresponding measures.
If it is an order in “transit”, the buyer can check the logistics information of the product by sending the product link to see where it is transported. Generally, there will be no big problems. It will be transported to the buyer in about 7-15 days, so don’t worry too much.
(1) SLS logistics tracking consultation: use the “Cloud Form” to register, and the response time of Shopee Shenzhen Customer Service Team is within 1 working day
(2) [Customer Service Hotline] (can consult system bug issues and other issues requiring manual assistance), working hours: Monday to Friday, 09:30-12:30, 14:00-18:30;
If the seller needs to consult other after-sales issues regarding the store or order, please send it to cs.cbseller@shopee.cn in the following email format.
Message title: store name + account manager name + order number.
Email content: description of the relevant issues consulted by the seller
Shopee Shenzhen cross-border customer service team response time: 1 working day.
What are the status of the store owner’s logistics bill?
Express parcels that have not entered the warehouse or have not been scanned
Warehouse scanning is usually performed within 12-24 hours after receiving the scan. If your goods are not scanned within 24 hours after the warehouse signs, an accident may occur and the party concerned will suggest that the seller resend the goods to avoid delayed delivery.
Reasons for not scanning
(1) Abnormal items, including but not limited to goods without wrapping paper or inadequate packaging
(2) The courier company pretends to accept the goods but has not yet shipped them
(3) The seller himself missed the shipment.
Shipping failure
Usually, the package will be returned because the buyer’s address is wrong or the buyer is not reminded to receive the goods in time. Therefore, the seller will use the product shipping order number to find Shopee customer service to contact the logistics center and handle matters such as buyer refunds to avoid greater impact.
Transit status inquiry
The delivery timeliness of this link is usually 7-15 working days. When the items that have been scanned in the warehouse for more than 40 days show that the logistics has arrived at the receiving location, please submit them according to the local courier submission method. The corresponding validity period is usually 1 to 2 working days.