Order management is an important part of our operation on AliExpress. Today we will learn about some matters that need to be paid attention to in order operation on AliExpress.
1. First of all, let’s take a look at the issues that need to be paid attention to when uploading products on AliExpress:
1. The picture number and product number must be consistent. There are multiple pictures of a product, at least 5 or more are better. The picture can be right-clicked and clicked “Copy” and then saved in a folder;
2. Click the front and back of the product, and then click the front and back of the product to display at least one picture.
3. Product attributes should include the following elements: product name, color, size, weight, packaging, material (key points), number and other information;
4. Note that the uploaded products cannot be repeated. If there are duplicates, the number should be left blank first, and then the number should be filled in by assigning tasks;
5. You can refer to the keywords used on peer websites;
6. Pay attention to translation and do not translate words such as Korea, Japan, and import, and pay attention to foreign customers in Asia, Europe and the United States;
7. When uploading pictures to express express, they should be transmitted to the international site at the same time;
8. The order of picture upload: size picture (one horizontal and one vertical picture); front view (1-3 pictures); cross-section and back view; OPP bag packaging picture + card drawing; barcode back view; card drawing; yarn bag picture; carton picture; product description.
II. Product keyword setting
A. Relevance
B. Hot words of the season
C. Customer search habits
D. Full exposure of keywords
E. Keyword sorting, different ways of searching keywords and hot keywords.
III. What should the customer service department do every day? ——Check the order
1. Leave a message to the customer, thank the customer for the order, and tell him that the goods can be delivered within a few days. Don’t wait for the customer to urge the delivery, which will leave a bad impression on the customer and make the customer feel that we are paying attention to him;
2. Fill in the “Delivery Notice” to see if the customer has left a message on the order. If so, please fill in the color, size, packaging, etc. if there are any special needs, and try to ship according to the customer’s requirements. If not, notify the customer before shipping; if the customer does not specify the color requirements, the color and style should be mixed according to the picture as much as possible;
3. Fill in the customer’s name, country, delivery method, quotation value and other information; the customs declaration amount should be cautious.
4. The “Delivery Notice” should be delivered to the shipper as soon as possible in the morning of the same day;
5. The product should be shipped online on the day after delivery, and it cannot be delayed to the next day or even longer to fill in;
6. Leave a message to the customer after online delivery;
7. For China’s free delivery after 30 days and express delivery in one week, after the goods arrive at the customs of the customer’s country, we should help the customer check the status of the goods and keep them for the customer, and remind the customer to pick up the goods.