In cross-border e-commerce, sellers should be cautious when dealing with complaints. After receiving a complaint letter or related complaint information, the seller should first investigate and verify whether the situation is true, and then make a corresponding reply based on the actual situation. Do not flatly deny the other party’s complaint when the facts are unclear, and do not be dismissive or rude to the content of the complaint. If the investigation confirms that the content of the complaint is consistent with the facts, then the seller should reply politely and admit the mistake, and express that corrective measures will be taken as soon as possible. The reply should be concise, clarify the facts and explain the handling method. The following is an introduction to common English vocabulary related to complaints.
(1) noteworthy Worthy of attention; significant
Example: A noteworthy problem of this library is that these widgets do not have client capabilities. A significant problem with this library is that these widgets do not have client capabilities.
(2)evaluation
Example: Therefore, the critical evaluation need is one of measurement, and this should be the primary goal of the tester in this phase.
(3)comment
Example: Do you have any comment?
(4)evidence
Example: Let me adduce more evidence.
(5)review
Example: You regularly need to review information about projects and their associated costs.